Brian Hanik
Asheville,NC
Summary
Known for consistently maintaining a high level of productivity by effectively managing and prioritizing multiple competing tasks and responsibilities in fast-paced environments. Demonstrated ability to thrive under pressure while delivering high-quality results, leveraging strong organizational skills and attention to detail.
Overview
6
6
years of professional experience
Work History
Fleet Services Program Lead
CarAdvise LLC
Schaumburg, IL
07.2022 - Current
- Work with the product management and development team to channel client feedback and solutions into future releases of our fleet solution product
- Perform quality assurance checks on marketing materials
- Regularly analyze customer feedback and support data to identify common queries, implementing reviews and updates of FAQs to maintain accuracy and relevance
- Develop and execute personalized onboarding strategies tailored to each client’s unique requirements
- Provide exceptional customer service by addressing inquiries, resolving issues, and managing customer expectations
Fleet Onboarding Specialist
CarAdvise LLC
Schaumburg, IL
01.2022 - 07.2022
- Conducted comprehensive training sessions to familiarize clients with our platform’s features and functionalities
- Recorded all sales and account management activities within our CRM system (Salesforce)
Customer Experience Specialist
CarAdvise LLC
Schaumburg, IL
10.2020 - 01.2022
- Handled customer and shop partner communications while cultivating and nurturing relationships with CarAdvise's network of service providers and vehicle owners
Skybox Fulfillment Associate
Vivid Seats LLC
Chicago, IL
03.2018 - 05.2020
- Responsible for both advancing and maintaining the relationships we had with 5 of our premium ticket vendors
- Worked closely with our Skybox Support Teams and Supply Relations Teams, providing fulfillment support while acting as a liaison between seller offices and the marketplaces on which they posted their inventory for sale
- Provided fulfillment support by mailing of hardstock tickets, mobile ticket transferring and qr/eticket upload
Seller Services Associate
Vivid Seats LLC
Chicago, IL
01.2018 - 03.2018
- Managed inbound and outbound communication channels (calls, emails, chats) with our ticket vendors regarding order inquiries and issues, consistently delivering timely and professional resolutions
Education
Bachelor of Science -
Illinois State University
Normal, IL05.2016
Skills
- Adaptability
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Web and Mobile Application QA
- Written and verbal communication
Accomplishments
- Q3 of 2023: Key Contributor Award, CarAdvise LLC
- Q2 of 2023: Employee of the Quarter, CarAdvise LLC
- Q3 of 2022: Key Contributor Award, CarAdvise LLC
- Q2 of 2022: Key Contributor Award, CarAdvise LLC
References
References available upon request.
Timeline
Fleet Services Program Lead
CarAdvise LLC
07.2022 - Current
Fleet Onboarding Specialist
CarAdvise LLC
01.2022 - 07.2022
Customer Experience Specialist
CarAdvise LLC
10.2020 - 01.2022
Skybox Fulfillment Associate
Vivid Seats LLC
03.2018 - 05.2020
Seller Services Associate
Vivid Seats LLC
01.2018 - 03.2018
Bachelor of Science -
Illinois State University
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