B. QIONIA LAMBERT

• Coordinated with Account Executive(s) by handling and processing orders, demo requests, sales, support requests, questions, and concerns via telephone and email
• Managed customer inquiries regarding products, services, order status, stock availability, order shipment and the placing of an order
• Produced credit applications to new customers
• Provided customers and personnel with information regarding order status
• Transmitted tracking information and invoices to customers
• Coordinated with distribution and manufacturing partners to ensure the delivery of products on a timely basis
• Reserved necessary stock holds for orders
• Produced and monitored returns and credits to ensure prompt service and customer satisfaction
• Partnered with multiple queues by providing backup support to ensure no roadblocks to order processing for customers and/or overflow workload to take on from the existing team
• Contributed to account receivables/collection activity to ensure prompt resolution to outstanding unpaid invoices for specific customers
• Managed reports for customers as required by the Field Sales Account Executive(s)
• Secured special pricing submissions including Deal Registrations and Price Concessions
• Administered web training, training materials creator.

• Oversaw daily front office operations by answering phone, greeting and provided support to visitors
• Administered support to Enforcement, Broker Dealer groups including managers/directors
• Managed travel arrangements including booking flight, hotel, car rentals and secured travel itineraries, including finalizing expense voucher for repayment
• Contributed to employee’s timekeeping in internal system
• Systematized meeting management including scheduling conference/testimony rooms, coordinate internal meetings
• Orchestrated calendar management/ maintained concierge calendar
• Coordinated job interviews, including hiring and separation package processing
• Assembled material for meeting/seminars along with creating/processing various documents and emails for special projects
• Managed/administered office contact list and facilitated photocopying, scanning, faxing and mailing subpoenas.

· Oversaw Administrative Assistant operations by answering phones, greeting and providing support to visitors.

· Administered support to six teams including filing, typing, faxing, scanning, ordering supplies, etc.

· Oversaw weekly currency requests and withdrawals for over 100 members.

· Reviewed, confirmed, and verified the accuracy of invoices for payment or repayment.

· Orchestrated posting journals for Quick Books entry, updated weekly balances to accounts.

· Maintained member custodial accounts monthly.

· Managed CAF vouchers for repayment.

· Systematized member invoice files, organized, and created a filing system.