Summary
Overview
Work History
Education
Skills
Timeline
Training
BusinessAnalyst
Brachey Johnson

Brachey Johnson

Human Resources Administration
Bel Air,MD

Summary

Strategic Human Resources Leader with almost 20 years of experience in the hospitality industry. Committed to the development, administration and implementation of all HR functions such as recruiting, interviewing, new hire training and professional development, compensation, benefits, and associate relations activities. Equipped with developing actionable solutions to meet desired objectives for professionals and corporations through career coaching and leadership development. Skilled in analyzing metrics to determine opportunities in employee retention, compensation structures and benefits administration. Personable and committed with passion for improving work culture. Well-versed in employment regulations and records management requirements. Unique skillset in resolving complex employee issues, associate complaints, performance management, career coaching and resume writing abilities. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Seeking an opportunity where I can continue to apply my HR capabilities while implementing new strategies and initiatives aligned with overall business goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Independent Human Resources Consultant

Brachey Johnson Consultants
04.2021 - Current
  • Contractual HR Operations & Recruitment
  • Manage full-cycle recruiting processes for managerial and executive-level vacancies
  • Provide recruiting activity reports to management utilizing industry-specific software and guidelines
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success
  • Source, qualify and conduct screening interviews with job candidates
  • Provide hiring status updates to HR and managers for comprehensive oversight
  • Met with hiring managers to identify talent needs and determine criteria for filling vacancies
  • Create positive relationships with hiring managers and HR business partners
  • Review employment applications, candidate backgrounds, skills, compensation needs and other qualifications
  • Facilitate job application processes for qualified candidates
  • Support hiring efforts domestically and internationally
  • Advertise open positions using social media and digital marketing procedures
  • Ensure adherence and compliance to U.S
  • EEO regulations and all employment legislation
  • Monitor applicant tracking system actions to support hiring deadlines and streamline candidate experiences
  • Assist clients with career training, resource applications and counseling programs to facilitate life enrichment
  • Help clients set goals and make action plans, reviewing results on monthly basis
  • Consult with clients to build effective search strategies for desired jobs.

Director of Human Resources

Marriott International, Inc
Baltimore, Maryland
08.2018 - 04.2021
  • Increased employee engagement during the AES Pulse Survey from 72% to 81%
  • Increased overall engagement from 72% to 74%
  • Implemented new Human Resource Initiatives to help improve overall business results (performance management, management training and wage/parity structure
  • Instrumental in the transiting of acquisition from Starwood to Marriott through integration tasks related to compensation, performance training and benefits
  • Coached/mentored Human Resources Manager and property leadership in progressive discipline, conflict management, associate relations and associate training/development
  • Executive Committee Member and strategic partner for the property and made recommendations aligned with the business strategies of the hotel to include training & development for staff, efficient hiring practices, and retention strategies
  • Partnered with stakeholders to strategize and execute best-in-class hiring practices
  • Implemented and rolled out cultural and gender diversity programs within organization, which were positively embraced
  • Actively served on executive learning leadership council, overseeing corporate learning strategy and architecture, innovation, metrics and employee engagement
  • Launched EEOC and Affirmative Action investigations and resolved employee complaints
  • Contributed to new talent acquisition, interviewing, selection and employee termination with emphasis on project-related labor and budget planning
  • Created compensation and benefits structures to align with market conditions and budget demands
  • Met with current and leaving employees to conduct surveys and determine areas in need of improvement
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization
  • Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations
  • Supervised HR Department employees by directing activities and monitoring performance
  • Advised senior management on human resources issues and approved terminations.

Director of Human Resources Operations

Marriott International, Inc
Baltimore, Maryland
01.2017 - 08.2018
  • Created Recognition Committee and host monthly meetings to help increase associate engagement
  • Engagement Coach for property to ensure property tasks were achieved
  • Breakthrough Leadership Training Coach for property
  • Met with Department heads weekly to ensure understanding of Breakthrough Leadership Training
  • Partnered with Public High School Systems and created summer/fall internships opportunities for part-time positions
  • Created requisition process to ensure positions were filled in a timely fashion
  • Optimized recruitment efficiency and retained top talent by implementing new recruiting program
  • Managed 250 employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity
  • Developed processes and metrics that supported achievement of organization's business goals
  • Attended monthly business review meetings to understand the financial performance of the property
  • Attended monthly department meetings to ensure HR presence and to answer any questions and or concerns
  • Increased Overall Engagement from 67% to 72%
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce
  • Managed full-cycle recruiting processes for managerial and executive-level vacancies
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.

Director of Human Resources Operations

Marriott International, Inc
Baltimore, Maryland
01.2016 - 09.2017
  • Developed Recognition Committee and host monthly meetings to help with associate engagement
  • Revamped Leader of the Quarter and General Managers Club Recognition Program & Criteria
  • Achieved Platinum Status via TakeCare's Healthy Hotel Certification
  • Voyager Champion for the property responsible for the onboarding of all manager trainees
  • Partnered with Public High School Systems, Back on my Feet, Hire One Youth & Urban Alliance & Bridges from School to Work and created summer/fall internships opportunities and fulfilled full-time positions
  • Conducted service audits and attend department standup meetings weekly to help meet Staff Service Overall Goal of 76.6; Exceeded goal to 82.7
  • Increased employee engagement from 82% to 87% by focusing on Leadership Excellence driving score from 80% to 85%
  • Attended monthly Business review meetings to understand the financial performance of the property
  • Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction
  • Attended monthly department meetings to ensure HR presence and to answer any questions asked by host
  • Maintained a SRA score of 97% by ensuring HR controls were in place from a payroll and onboarding and exiting standpoint
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution
  • Managed full-cycle recruiting processes for managerial and executive-level vacancies
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement
  • Optimized recruitment efficiency and retained top talent by implementing new recruiting program.

Human Resources Manager

Marriott International
Hyattsville, Maryland
03.2015 - 01.2017
  • Developed Recognition, Wellness, Safety & Community Service Committee and held monthly meetings
  • Wellness Champion for the property achieving Gold Status via TakeCare's Healthy Hotel Certification
  • Voyager Champion for the property responsible for the onboarding of all managers in training
  • Partnered with the PG County High School Systems, Maryland DECA Chapter, National Children's Center for Disabilities creating summer/fall internships and fulfilled on-call/part time positions
  • Created Talent Development Plan for all Hourly Host to realize and help cultivate their career goals
  • Ensured 100% new hire orientation compliance and 95% for service excellence goal
  • Conducted service standard audits rvia department meetings and service audits to help meet Staff Service Goal of 75.5
  • Created requisition process to ensure positions are filled in a timely fashion
  • Attended monthly Business review meetings to understand the financial performance of the property
  • Managed full-cycle human resource operational activities to maximize HR employee performance
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes
  • Provided HR consultation services to leadership and department heads
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals
  • Held exit interviews and documented information discussed with employees
  • Facilitated learning and development programs and initiatives resulting in advancement opportunities for employees
  • Recruited new employees and built relationships, driving visibility
  • Compiled reports to provide management with accurate information and comply with policies and procedures
  • Handled sensitive employee and company information with highest level of confidentiality and discretion
  • Anticipated and responded to emerging business needs by serving as change advocate
  • Directed HR programs, policies and processes to improve operational efficiency
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives
  • Attended monthly department meetings to ensure HR presence and to answer any questions asked by host.

Human Resources Manager

Marriott International
Queenstown, Maryland
05.2014 - 03.2015
  • BLT Champion for the property; Assisted managers & supervisors with creating lead measures and developed a tracking process to aid in weekly achievements
  • Revamped Quarterly Recognition Program
  • Created Recognition Committee to build moral and assist in creating unique ways to keep hosts engaged
  • Assisted managers/supervisors with creating Associate Engagement Plans & Actions
  • Met with managers/supervisors to ensure plans & actions addressed concerns expressed via department feedback sessions
  • Assisted managers with creating cross training opportunities off property
  • Assisted DOE with creating a Safety Committee to help bring awareness to the importance of safe work practice reaching more than 100 days' accident free
  • Created requisition process and tracking procedure to ensure conscious decisions are being made when creating positions while holding managers/supervisors accountable for filling positions in a timely fashion
  • Partnered with accounting to reorganize wage dept
  • Organized training and development opportunities and hosted town hall meetings quarterly
  • Conducted service standards reviews twice each week via one-on-one sessions with associates, posting in daily newsletter, department/property meetings to help meet Staff Service Goal of 85.2%; Achieved 94%
  • Created service audits for Check-In Experience to ensure host are welcoming all guest upon arrival helping to increase check-in experience from 69.5% to 70%; Achieved an 89%
  • Served as Talent Community Crew members via Marriott Careers on social media responding to job seeker on Facebook and LinkedIn; Helped grow from 120,000 fans on Facebook to surpass 1 million fans, achieving the top careers site across all industries on Facebook
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training
  • Formulated corrective action plan through analysis of management feedback and consultation with employee
  • Directed HR programs, policies and processes to improve operational efficiency
  • Anticipated and responded to emerging business needs by serving as change advocate
  • Encouraged open communications, promoting positive and pro-employee work environment
  • Cultivated community relations with referral agencies to maintain strong applicant flow
  • Worked with management to create performance measurement, employee development and employee compensation strategies
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.

Human Resources Generalist

Marriott International, Inc
Baltimore, Maryland
10.2011 - 05.2014
  • Sent weekly recruitment update, communicating open requisition detail to Hiring Managers and documented follow-up conversations
  • Met time to fill goal for hourly positions; Goal was 40, actual was 30
  • Met time to fill goal for management positions; Goal was 35, actual was 29
  • Developed weekly commitment to help improve Staff Service Overall Goal from an 84.0 to an 84.8; Ended with 87.4
  • Scheduled orientation for all new hires
  • Assisted with employee relations, resolved grievances, improved morale
  • Ensured changed in policies, procedures, and benefits were properly communicated
  • Audited and closed payroll in absence of Payroll Specialist; Audited paychecks weekly
  • Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments
  • Conducted employee hiring and exit interviews
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits
  • Improved employee engagement and moral by developing wellness programs for employees and enforcing positivity guidelines
  • Led staff meetings to develop strategies that would positively influence workplace relationships
  • Performed disciplinary action exceptions in PeopleSoft
  • Assisted with Annual Benefits Fair & Associate Engagement Survey
  • Coordinated Monthly Recognition Committee meetings to discuss ways to promote and enhance associate engagement and recognition
  • Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.

Front Office Supervisor

Marriott International, Inc
Baltimore, Maryland
09.2009 - 10.2011
  • Scheduled AYS/Front Desk staff according to business demands
  • Weekly tracked hotel Lobby Ambassador Program to ensure lobby presence during peak times
  • Ensured Associates were consistently logging all guest calls and were performing follow-up calls to ensure guest were satisfied
  • Performed audits per week to ensure associates were consistently assisting guest with special request
  • Attended weekly WIG sessions with other team leaders and set goals
  • Created and optimized employee schedules for shift coverage
  • Increased AES by 30% from previous year, Leadership index was 73%, Overall was 73
  • Conducted staff performance evaluations to monitor progress and individual skills
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.

Guest Services Representative

Marriott International
Baltimore, Maryland
02.2007 - 09.2009
  • Accountable for Perfect 10 Arrivals Initiative
  • Continuously revamped Associate Recognition Board
  • Assisted with associates becoming Green Certified
  • Encouraged Daily Marriott Rewards sign-ups
  • Took on leadership initiatives by assisting associates when dealing with guest concerns
  • Assisted with the training of new associates; CNHT Trained
  • Answered phone calls and responded to questions and concerns
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied guests
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions
  • Tracked customer support cases and followed up on complex issues to correct problems
  • Coached front-line team members in strategies to improve customer service and proactively mitigate issues.

Education

Masters - Business Administration

University of Maryland University College
May 2017

Bachelor of Science - Management Information Systems

University of Baltimore
May 2013

Skills

  • Hiring and Retention Strategist
  • HRIS Applications Proficient
  • Relationship Building
  • Talent Acquisition
  • Conflict Resolution
  • Training & Development
  • Policies Implementation
  • Benefits Administrator
  • Payroll Administrator
  • Labor & Compliance
  • Employee Engagement
  • Personnel Information Systems
  • Executive Leadership
  • Resume Writing
  • Career Coaching

Timeline

Independent Human Resources Consultant

Brachey Johnson Consultants
04.2021 - Current

Director of Human Resources

Marriott International, Inc
08.2018 - 04.2021

Director of Human Resources Operations

Marriott International, Inc
01.2017 - 08.2018

Director of Human Resources Operations

Marriott International, Inc
01.2016 - 09.2017

Human Resources Manager

Marriott International
03.2015 - 01.2017

Human Resources Manager

Marriott International
05.2014 - 03.2015

Human Resources Generalist

Marriott International, Inc
10.2011 - 05.2014

Front Office Supervisor

Marriott International, Inc
09.2009 - 10.2011

Guest Services Representative

Marriott International
02.2007 - 09.2009

Masters - Business Administration

University of Maryland University College

Bachelor of Science - Management Information Systems

University of Baltimore

Training

  • Ethics in Healthcare Management
  • Patient Advocacy
  • Quality Improvement
  • Customer Relationship Management
  • Organizational Behavior
  • Planning Evidence Based Practice

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