Brad Aguilar
Riverside,California
Summary
With over 10 years of work experience in various roles, I have developed a strong set of skills and competencies in operations, sales, logistics, and customer relationship management. My mission is to help businesses grow and optimize their processes, while delivering exceptional value and service to their customers. I am currently the USA Operations and Sales Manager for PAIKKA, a Finnish-born premium pet brand that offers innovative and stylish products for pets and their owners. At PAIKKA, I oversee the day-to-day operations and sales for the US market, which involves managing inbound and outbound freight, third party logistics, online and digital marketing strategies, sales, and customer experience. I work closely with the global team and the local partners to ensure the smooth and efficient delivery of PAIKKA's products and services. I also leverage my skills in CRM, logistics, and marketing to drive growth, retention, and loyalty among our customers. I enjoy working for PAIKKA because I share their passion for creating high-quality and functional products that enhance the well-being and happiness of pets and their owners.
Overview
15
15
years of professional experience
Work History
USA Operations Manager
PAIKKA
09.2019 - Current
- Overseeing day-to-day operations and sales for Finnish-born premium pet brand, PAIKKA
- My role keeps me active in all facets of business operations including inbound/outbound freight management, third party logistics, online/digital marketing strategies, sales, and customer experience.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Logistics Coordinator
Mentor Media Supply Chain Solutions, Member Of Elanders Group
11.2016 - 09.2019
- Managed Third Party Logistics, customer routing and account management for a wide variety of clients.
- Routing Coordinator role required acute sense of coordination and understanding of retailer standards and logistic procedures.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Trained new employees on logistics procedures, promoting a consistent approach across teams.
- Established effective communication systems between departments involved in logistics coordination ensuring seamless information flow.
- Managed cross-functional teams for efficient project execution and timely completion.
- This role also required managing teams, leading and holding daily staff meetings and ensuring all client concerns were addressed timely.
Training Manager
Central Communications Call Center and Answering Service
10.2012 - 11.2016
- Conducted pre-employment interviews, managed, and lead all new hire training.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Championed employee recognition programs, celebrating individual achievements and reinforcing the value of ongoing personal development.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
Repack Department Supervisor
Nestlé
02.2009 - 10.2012
- Supervisor for the repacking/special projects team.
- This role included overseeing daily rework/repack projects, instructing and assigning team members to a particular task and making sure projects were completed in a timely manner.
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
Education
Business Administration and Management, General -
Riverside City College
Riverside, CA05.2010
High School Diploma -
Oakley Jr/Sr High School
Oakley, ID05.2007
Skills
- Marketing Strategy
- Business Development
- Performance reporting
- Customer Service
- Inventory Management
- Customer Retention
- Superb time management skills
- Logistics Management
- Sales background
- Supply chain logistics
- Team Leadership
Websites
Current Job
Operations Manager, PAIKKA, Operations Management, Sales Growth, Los Angeles, California
Hiking with my dog
My dog, Walter, is a rescue and we love to discover new outdoor adventures together.
Timeline
USA Operations Manager
PAIKKA
09.2019 - Current
Logistics Coordinator
Mentor Media Supply Chain Solutions, Member Of Elanders Group
11.2016 - 09.2019
Training Manager
Central Communications Call Center and Answering Service
10.2012 - 11.2016
Repack Department Supervisor
Nestlé
02.2009 - 10.2012
Business Administration and Management, General -
Riverside City College
High School Diploma -
Oakley Jr/Sr High School
Similar Profiles
Jessica De La CruzJessica De La Cruz
Crewmember/Certified Trainer at Raising Cane's RestaurantsCrewmember/Certified Trainer at Raising Cane's Restaurants
Andrew SuchilAndrew Suchil
Order Selector at Lineage Logistics LLCOrder Selector at Lineage Logistics LLC
Raquel GutierrezRaquel Gutierrez
Office Assistant III at San Bernardino County Sheriff's DepartmentOffice Assistant III at San Bernardino County Sheriff's Department
Nina JacksonNina Jackson
Business Applications Manager - IT Manager at County of San Bernardino - Human Services - ITSDBusiness Applications Manager - IT Manager at County of San Bernardino - Human Services - ITSD
Akshat Diwakar SinhaAkshat Diwakar Sinha
Operations Planning & Strategy Manager – USA at Mstack Inc.Operations Planning & Strategy Manager – USA at Mstack Inc.