Summary

Overview

Work History

Education

Skills

Education Certificates

Professional Licenses

Military Experience

Software Hardware Skills

Timeline

Brad Arnold

Lynchburg,VA

Summary

Master of Business Administration - MBA Possess strong analytical skills, effective communication, and customer service along with written, verbal, and quantitative skills while paying attention to detail. Capable of working under time constraints, problem solving, meeting tight deadlines and working knowledge of Windows Operating Systems Organized and attentive Warehouse Coordinator successful at staying ahead of fast-paced demands by effectively coordinating documentation, inventories and team schedules. Efficient in ordering new product and reporting on important trends. Manages high workload successfully by employing excellent multitasking and prioritization skills.

Overview

years of professional experience

Work History

Warehouse Coordinator

Delta Star Inc

12.2023 - Current

Helped keep inventory accurate by overseeing daily cycle counts.
Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process.
Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
Loaded, unloaded, and moved material to and from storage and production areas.
Used forklifts and pallet jacks to relocate products.

IT Technical Support Analyst

Interactive Communications

06.2021 - 05.2023

Monitor key alerts and notifications and drive response and resolution
Participates in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment
Ability to coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues
Document all problems & issues encountered during the shift and prepare shift turnover document
Handle Service Now incident ticket queue and routing of tickets to appropriate support teams
Perform routine ticket management and escalations to drive problems to final resolution.
Improved customer satisfaction by promptly addressing and resolving support issues.
Streamlined support processes for increased efficiency and faster issue resolution.

Manufacturing Supervisor

Briggs and Stratton

06.2020 - 01.2021

Supervise 12 - 15 associates
Intermediate troubleshooting skills using mechanical, electrical, and hydraulic knowledge
Troubleshoots and repairs equipment; performs preventative maintenance
Train employees and assign duties to associates
Uses a variety of tools and digital instrumentation to complete work activities and perform quality check
Participate in the testing and implementation of new products into production, including monitoring process and gathering data on results.

Administrative Specialist

US Census Bureau

04.2019 - 03.2020

Participate in planning, organizing, and carrying out the administrative support functions within the Regional Census Center (RCC)
Directly supervises 2-3 clerks, assigns and reviews work for procedural accuracy, answers technical personnel/payroll questions through research using federal personnel guidelines, accounting procedures and manuals, etc
Develop procedural instructions, draft guidance for administrative support functions, and develop spending plans and authorization, revising it as funds and workloads shift
Plan, organize, direct and manage the administrative functions of the Area Census Office (ACO)
Directly supervises clerks, assigns and reviews work for procedural accuracy, answers technical personnel/payroll questions through research using federal personnel guidelines, accounting procedures and manuals, etc
Coordinate the activities of the Office Clerks assigned to the ACO processing operations; spot check work, review the results of systematic quality controls to specific levels of quality being met
Assign work to team to ensure accuracy and completeness, report daily performance and progress to manager
Adhere to a strict code of ethics to provide exceptional service and leadership.

Service Desk Analyst

Delta Global Service

01.2017 - 07.2018

Work in ServiceNow ticketing system to create, update, and resolve incidents
Assist users with password resets in multiple applications: Deltanet, Deltaterm, SAP, LMS, etc… Provide assistance to users thru Dameware and Bomgar remote support tool
Assist pilots with RT Surface Tablets, flight attendants with mobile Skypro devices, and perform troubleshooting techniques for corporate devices such as IPhone and Androids
Provided exceptional customer service and support to Delta employees and retirees daily.

Supervisor Specialist-Network Control (AT&T Mobility)

AT&T Mobility

07.2012 - 09.2016

Delegated assignments and supervised daily work activities
Handled customer escalations from team
Assisted and supported other employees in the Network Operations Center/Technical Assistance Center as initial fault isolation support for internal and external customers
Assisted with network configuration/reconfiguration
Assisted in the rapid assessment of both the nature and severity of customer problems and initiates calls to various support organizations
Responsible for complex tasks required in the testing and analysis of all elements of the network facilities.

Advanced Network Support

AT&T / BELLSOUTH business systems

03.2000 - 07.2012

Supported Ethernet maintenance and lead trainer for Ethernet provisioning
Provisioned and maintained Cisco and ALCATEL switches for Ethernet and NMLI service
Troubleshoot Cisco, Juniper, and Ciena switches
Represented as a liaison between controlling offices, central offices, and customer premises with responsibilities including instructing technicians in troubleshooting procedures and maintenance protocols
Provided Tier I and Tier II technical support to assist customers and outside vendors isolate network reliability issues
Performed relieving managerial duties for the Metro Ethernet network group
Responsibilities include: addressing customer escalations, delegate assignments, and supervise daily work activities
Received customer trouble reports, isolate, and direct the restoration of service
Assisted customers with the installation of broadband services and router support
Coordinated efforts with manufacturers, vendors, Central Offices and Field Technicians, Customer Advocates and Senior Managers, to ensure installation integrity and network reliability
Modeled equipment and circuit designs (via Granite).