BRAD BARROW
Lufkin,TX
Summary
Experienced Customer Accounts Coordinator with background in maintaining and improving client relationships. Possess strong skills in account management, conflict resolution, and customer service. Demonstrated ability to increase customer satisfaction and retention through proactive communication and problem-solving skills and inventory management. Made significant contributions to previous workplaces by streamlining processes for enhanced productivity.
Overview
13
13
years of professional experience
Work History
Customer Accounts Coordinator
Georgia-Pacific
Owosso, MI
04.2021 - Current
- Developed and maintained relationships with customers to ensure satisfaction with products or services.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Responded promptly to customer inquiries regarding product availability.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Created reports on inventory activity, shortages, overages.
- Monitored stock levels to ensure availability of products.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Work fully remote.
Central Buyer
Encadria Staffing Solutions
Diboll, TX
05.2020 - 04.2021
- Responsible for the placement, management, and data entry of purchase orders for multiple facilities across the Central and West Coast of the US
- Maintained positive relationships with current vendors and researched new ones to ensure product was delivered on-time
- Serve as point of contact for vendors and other buyers with questions about purchase order discrepancies
- Expedited product orders and issue resolution in communication with vendors sales teams and warehouse personnel
- Process all invoices from suppliers for payment.
Purchasing Manager
West Craft Manufacturing, Inc.
Alto, TX
12.2014 - 03.2020
- Contracted new sources to improve availability of raw material and other products
- Established metrics to measure and improve department performance, including supplier performance reviews, shortages, price changes, supplier quality, etc
- Ensured stock inventory levels matched operational needs
- Forecast price and market trends to identify changes of balance in buyer-supplier power
- Worked to develop close relationships with key suppliers to enhance supply chain performance and reduced cost by 23%
- Reduced overall inventory to run a lean inventory to increase working capital
- Implemented in vendor stocking programs to have inventory stored at vendor location to increase space and reduce cost.
Logistics Manager
West Craft Manufacturing, Inc.
Alto, TX
12.2014 - 03.2020
- Established metrics to improve inventory control of finished goods
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Ensured compliance with company policies, procedures, safety regulations and applicable laws.
- Implemented cost-saving measures such as route optimization for shipments.
- Assigned tasks and projects to team members based on their experience level and skillset.
Inside Sales Manager
West Craft Manufacturing, Inc.
Alto, TX
12.2014 - 03.2020
- Created key accounts with major industries that increased sales by over 30%
- Lead cross-functioned teams that collaborated as a focused unit to achieve aggressive manufacturing goals and drive the evolution of production
- Managed and maintained all customer accounts ranging from generating quotes for customers to order entry
- Then managed accounts through engineering design and production through to shipping
- Contributed to the growth of the business by helping to generate over 25% more revenue in just over 2 years
- Conceived, designed, and implemented in numerous marketing tools that contributed to the growth of the company
- This included the design of brochures, PowerPoint presentations, backdrops for the company's booth at conventions, etc.
Retail Sales Consultant
AT&T
Austin, TX
07.2014 - 11.2014
- Generated new business with customers through excellent communication skills and customer service
- Sold all products and services offered by the company
- Provided efficient courteous customer service and assisted in all aspects of product offerings and services
- Handled all administrative aspects of the sale.
Sales Account Manager
GD4 Test Services
Austin, TX
07.2013 - 04.2014
- Generated new business with old and new companies through cold calls and emails
- Managed and maintained all accounts with multiple companies
- Generated quotes and managed purchase orders
- Conceptualized, designed, and implemented in software to monitor all sales quotes generated to show in detail which quotes where active or had turned to orders to monitor how much revenue was generated
- Maintained corporate sponsored booths at conventions.
Floor/Bar Manager
Logan's Roadhouse
Lufkin, Bloomington IL, Round Rock, TX
09.2011 - 06.2013
- Managed all front of the house and bar operations to uphold Logan's quality of service
- Created and maintained schedules for 50+ employees
- Interviewed, hired, and oversaw training for new employees
- Generated and maintained positive customer service to ensure every customer was 100% satisfied
- Documented daily sales, labor, and liquor cost
- Managed and deposited the revenue generated daily
- Documented and recorded weekly inventory.
Education
Associate of Science - Business Administration And Management
Angelina College
Lufkin, Texas05-2021
Skills
- Buying/ Procurement
- Logistics
- Supply Chain Management
- Account Management
- Management
- Inventory Management
- Training and Development
- Operations
- Human Resources
- Customer Service
- Sales Management
- Advanced knowledge of Microsoft Office
- Excellent verbal and written communication skills
- Extensive knowledge of purchasing, logistics, and sales in the Manufacturing and Service Industry
- Detail Oriented
- Inventory Tracking
- Inventory Control
References
- Roy Sanderson, 44 years, 214-676-2354
- Steven Kahla, 40 years, 346-225-2156
- Jeanne Reifel, 10 years, 936-404-6179
Timeline
Customer Accounts Coordinator
Georgia-Pacific
04.2021 - Current
Central Buyer
Encadria Staffing Solutions
05.2020 - 04.2021
Purchasing Manager
West Craft Manufacturing, Inc.
12.2014 - 03.2020
Logistics Manager
West Craft Manufacturing, Inc.
12.2014 - 03.2020
Inside Sales Manager
West Craft Manufacturing, Inc.
12.2014 - 03.2020
Retail Sales Consultant
AT&T
07.2014 - 11.2014
Sales Account Manager
GD4 Test Services
07.2013 - 04.2014
Floor/Bar Manager
Logan's Roadhouse
09.2011 - 06.2013
Associate of Science - Business Administration And Management
Angelina College
Similar Profiles
Jimmy BuchananJimmy Buchanan
MAINT LEVEL 2 - SHIFT A Crew at Georgia-PacificMAINT LEVEL 2 - SHIFT A Crew at Georgia-Pacific
Frank BoydstunFrank Boydstun
Shift Team Leader at Georgia-PacificShift Team Leader at Georgia-Pacific
Cody McFarlaneCody McFarlane
Millwright at Georgia-PacificMillwright at Georgia-Pacific
Madina KhalilovaMadina Khalilova
Material Handler at Georgia-PacificMaterial Handler at Georgia-Pacific
Tim MortonTim Morton
Maintenance Lead at Lainedale EstatesMaintenance Lead at Lainedale Estates