Brad Bruce
Virginia Beach,VA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Server/Manager
Sorella’s Italian Eatery
Virginia Beach, VA
12.2023 - Current
- Supervised serving staff to drive high level of hospitality and food excellence.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Server/Manager
Atlantic on Pacific
Virginia Beach, VA
05.2021 - 12.2023
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Collected cash sales from employees to properly tip each server after shift.
- Trained and acclimated new servers to restaurant's culture and operations.
- Checked with guests to get feedback on food served, resolve issues.
Server
The Hunt Room
Virginia Beach, VA
03.2018 - 05.2021
- Presented menus and answered questions regarding items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees to perform duties.
Education
Bachelor of Arts - Kinesiology - Sports Management
James Madison University
Harrisonburg, VA05-2005
Skills
- Restaurant operations
- Guest experience optimization
- Upselling
- Adapt to diverse groups
- Superb time management
- Outgoing personality
- Problem-solving
- Hospitality and accommodation
- Guest relations
- Multi-tasking strength
- Service oriented
- Customer service
- Point of sale (POS) system operations
Timeline
Server/Manager
Sorella’s Italian Eatery
12.2023 - Current
Server/Manager
Atlantic on Pacific
05.2021 - 12.2023
Server
The Hunt Room
03.2018 - 05.2021
Bachelor of Arts - Kinesiology - Sports Management
James Madison University