Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Brad Cabral

San Antonio,TX

Summary

Dynamic leader with extensive experience in retail and hospitality management, notably as General Manager at Five Guys, where I spearheaded operational improvements and team development. Skilled in inventory control and customer service, I excel in fostering team cohesion and driving sales growth. Achieved a 9% reduction in variable costs through strategic planning and budget management.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Supervisor

TJ Maxx
Ogdensburg, NY
01.2024 - 01.2025
  • Led retail and customer service department
  • Created schedules for cash register employees
  • Maintained cleanliness and professionalism around the store

General Manager

Five Guys
Austin, TX
06.2021 - 12.2023
  • Ordered inventory and ensured efficient supply chain management
  • Found solutions to operational issues around the building
  • Created schedules for employees and managers to optimize productivity
  • Led by example to maintain restaurant flow and manage difficult times
  • Coached team members, fostering a culture of respect and value

General Manager

Hat Creek Burger Company
Buda, TX
11.2020 - 06.2021
  • Managed inventory for all shifts and ordered supplies
  • Trained new employees on safety and food handling procedures
  • Maintained restaurant cleanliness throughout a shift and made sure the next shift had clean facility for transition
  • Organize staff schedules and workloads to maximize productivity

Remote Sales Representative

T-Mobile
San Antonio
05.2020 - 03.2021
  • Maintain knowledge of carriers plans and compare with confidence to customers
  • Familiar with phones as well as upcoming models
  • Explain options to customer and give them best-fit options
  • Offer accessories and phone insurance to increase sales totals
  • Collaborate in team environment to ensure work is evenly distributed, customers are efficiently served and revenue is maximized

Restaurant Manager

Bar Louie
San Antonio, TX
04.2015 - 03.2020
  • Hired, trained, and coached 70+ staff members on customer service skills, food and beverage knowledge, and Health & Safety standards in preparation for the May 2015 restaurant grand opening
  • Reduced variable costs by 9% through tighter controls

Assistant Manager

StarPlex
San Antonio, TX
10.2013 - 03.2015
  • Determined movie selections and stocked concession items
  • Assisted owners with the collection of media assets
  • Maintained theater software applications
  • Dealt with customer service issues
  • Motivated staff to maintain customer service standards

Sales Associate/Manager

SAVE CLEANERS
San Antonio, TX
09.2011 - 03.2015
  • Hired, trained, and coached 20+ employees and resolved conflicts on a daily basis
  • Managed Payroll with Quickbooks and processed invoices for my shop
  • Sold drycleaning services to training cadets on base
  • Spoke to thousands of trainees on behalf of the company in order to preserve customer relationships
  • Daily cash register work and counting up at the end of the night
  • Document management
  • Involved in daily production activities

Education

Bachelor's degree - Digital Marketing/Media

University of Texas
San Antonio, TX
05.2015

Skills

  • Microsoft Office
  • Customer Service
  • Inbound Sales
  • Data Entry
  • Interpersonal Skills
  • Accounting
  • Budgeting
  • Organizational Skills
  • Sales Training
  • Upselling
  • Program Development
  • Documentation
  • Customer Inquiry Resolution
  • Schedule development
  • Staff discipline
  • Decision-making
  • Strategic planning
  • Inventory control
  • Public speaking
  • Goal oriented
  • Waste reduction
  • Employee motivation
  • Team building
  • Customer Service
  • Complex Problem-solving
  • Employee development
  • Business development
  • Staff education
  • Project planning
  • Inventory oversight
  • Conflict resolution
  • Training and mentoring
  • Risk management
  • Budget management
  • Department organization
  • Verbal and written communication
  • Workflow management
  • Analytical thinking
  • Financial management
  • Operations management
  • Payroll processing
  • Policy enforcement
  • Relationship building
  • Safety protocols
  • Negotiation

Accomplishments

  • Top Selling store in Bar Louie San Antonio District from Dec 2016- Mar 2020
  • Got a bottom level Burger Restaurant into the top 10 of the company over a course of 2 years
  • Sales Leader T-Mobile Remote from July 2020-Nov 2020
  • Top Selling Store: Save Cleaners May 2015 (Our Store was the smallest in the company, to be the top seller will always reflect the hard work and determination it takes to achieve your goals)

Certification

  • ServSafe Manager Certification
  • TABC Certification
  • Food Runners Certification

Languages

English
Professional

References

References available upon request.

Timeline

Supervisor

TJ Maxx
01.2024 - 01.2025

General Manager

Five Guys
06.2021 - 12.2023

General Manager

Hat Creek Burger Company
11.2020 - 06.2021

Remote Sales Representative

T-Mobile
05.2020 - 03.2021

Restaurant Manager

Bar Louie
04.2015 - 03.2020

Assistant Manager

StarPlex
10.2013 - 03.2015

Sales Associate/Manager

SAVE CLEANERS
09.2011 - 03.2015

Bachelor's degree - Digital Marketing/Media

University of Texas

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Brad Cabral