Brad Cabral
Fort Worth
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Texas Movie Bistro
02.2025 - Current
- Oversaw daily operations to ensure optimal performance and customer satisfaction.
- Developed and implemented training programs for staff to enhance service quality.
- Analyzed sales reports to identify trends and drive strategic decision-making.
- Managed inventory levels, reducing waste through effective supply chain practices.
- Fostered a positive work environment, promoting teamwork and employee engagement.
- Implemented cost-saving initiatives that improved overall profitability without compromising quality.
- Collaborated with marketing teams to execute promotional campaigns increasing foot traffic.
- Established standard operating procedures that enhanced operational efficiency across locations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Supervisor
TJ Maxx
12.2023 - 12.2024
- Led retail and customer service department
- Created schedules for cash register employees
- Maintained cleanliness and professionalism around the store
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
General Manager
Five Guys
05.2021 - 11.2023
- Ordered inventory and ensured efficient supply chain management
- Found solutions to operational issues around the building
- Created schedules for employees and managers to optimize productivity
- Led by example to maintain restaurant flow and manage difficult times
- Coached team members, fostering a culture of respect and value
General Manager
Hat Creek Burger Company
10.2020 - 05.2021
- Managed inventory for all shifts and ordered supplies
- Trained new employees on safety and food handling procedures
- Maintained restaurant cleanliness throughout a shift and made sure the next shift had clean facility for transition
- Organize staff schedules and workloads to maximize productivity
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Remote Sales Representative
T-Mobile
04.2020 - 02.2021
- Maintain knowledge of carriers plans and compare with confidence to customers
- Familiar with phones as well as upcoming models
- Explain options to customer and give them best-fit options
- Offer accessories and phone insurance to increase sales totals
- Collaborate in team environment to ensure work is evenly distributed, customers are efficiently served and revenue is maximized
Restaurant Manager
Bar Louie
03.2015 - 02.2020
- Hired, trained, and coached 70+ staff members on customer service skills, food and beverage knowledge, and Health & Safety standards in preparation for the May 2015 restaurant grand opening
- Reduced variable costs by 9% through tighter controls
Assistant Manager
StarPlex
09.2013 - 02.2015
- Determined movie selections and stocked concession items
- Assisted owners with the collection of media assets
- Maintained theater software applications
- Dealt with customer service issues
- Motivated staff to maintain customer service standards
Sales Associate/Manager
SAVE CLEANERS
08.2011 - 02.2015
- Hired, trained, and coached 20+ employees and resolved conflicts on a daily basis
- Managed Payroll with Quickbooks and processed invoices for my shop
- Sold drycleaning services to training cadets on base
- Spoke to thousands of trainees on behalf of the company in order to preserve customer relationships
- Daily cash register work and counting up at the end of the night
- Document management
- Involved in daily production activities
Education
Bachelor's degree - Digital Marketing/Media
University of Texas
San Antonio, TX05.2015
Skills
- Microsoft Office
- Customer Service
- Inbound Sales
- Data Entry
- Interpersonal Skills
- Accounting
- Budgeting
- Organizational Skills
- Sales Training
- Upselling
- Program Development
- Documentation
- Customer Inquiry Resolution
- Schedule development
- Staff discipline
- Decision-making
- Strategic planning
- Inventory control
- Public speaking
- Goal oriented
- Waste reduction
- Employee motivation
- Team building
- Customer Service
- Complex Problem-solving
- Employee development
- Business development
- Staff education
- Project planning
- Inventory oversight
- Conflict resolution
- Training and mentoring
- Risk management
- Budget management
- Department organization
- Verbal and written communication
- Workflow management
- Analytical thinking
- Financial management
- Operations management
- Payroll processing
- Policy enforcement
- Relationship building
- Safety protocols
- Negotiation
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Customer relations
- Staff management
- Goal setting
Accomplishments
- Top Selling store in Bar Louie San Antonio District from Dec 2016- Mar 2020
- Got a bottom level Burger Restaurant into the top 10 of the company over a course of 2 years
- Sales Leader T-Mobile Remote from July 2020-Nov 2020
- Top Selling Store: Save Cleaners May 2015 (Our Store was the smallest in the company, to be the top seller will always reflect the hard work and determination it takes to achieve your goals)
Certification
- ServSafe Manager Certification
- TABC Certification
- Food Runners Certification
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
General Manager
Texas Movie Bistro
02.2025 - Current
Supervisor
TJ Maxx
12.2023 - 12.2024
General Manager
Five Guys
05.2021 - 11.2023
General Manager
Hat Creek Burger Company
10.2020 - 05.2021
Remote Sales Representative
T-Mobile
04.2020 - 02.2021
Restaurant Manager
Bar Louie
03.2015 - 02.2020
Assistant Manager
StarPlex
09.2013 - 02.2015
Sales Associate/Manager
SAVE CLEANERS
08.2011 - 02.2015
Bachelor's degree - Digital Marketing/Media
University of Texas