Brad Cassidy
Temple,TX
Summary
Hardworking and passionate job seeker with strong organizational skills and detail oriented. Ready to help team achieve company goals in the customer service field.
Overview
23
23
years of professional experience
Work History
Journeyman Plumber
Jensen Plumbing D.B.A. Roto Rooter
10.2014 - 06.2023
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Eliminated risks by correctly identifying potential safety hazards.
- Implemented maintenance and repair for fixtures, sewer systems, water mains, natural gas, propane gas and backflow preventers.
Roughneck
Big Dog Drilling
06.2014 - 08.2014
- Washed drilling rig and performed regular maintenance and inspections.
- Reported to driller about machine malfunctions or other problems.
- Setup and cleaned up drill rigging area.
- Cleaned up and inspected equipment after use.
- Connected and disconnected pipes, pumps and other production equipment to support functionality.
- Offloaded and loaded crane load and assisted crane operator.
- Assisted with rigging and installation of production equipment, pumps and pipes.
TLE Service Manager
Walmart
02.2013 - 06.2014
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Developed department processes and procedures to boost customer satisfaction.
General Manager
GymX
02.2007 - 10.2012
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Service Technician
Don Ringler Toyota Chevrolet
01.2002 - 01.2006
- Diagnosed and troubleshot problems, repairing, and restoring machines to pe
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Sales Associate
Killeen Power Sports
01.2000 - 01.2002
- Maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked when new stock came in to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
GED -
Belton High School
Belton, TX05.1999
Skills
- Attention to detail
- Ability to listen to directions
- Communication skills with customers and co-workers
- Complete tasks in timely manner
Timeline
Journeyman Plumber
Jensen Plumbing D.B.A. Roto Rooter
10.2014 - 06.2023
Roughneck
Big Dog Drilling
06.2014 - 08.2014
TLE Service Manager
Walmart
02.2013 - 06.2014
General Manager
GymX
02.2007 - 10.2012
Service Technician
Don Ringler Toyota Chevrolet
01.2002 - 01.2006
Sales Associate
Killeen Power Sports
01.2000 - 01.2002
GED -
Belton High School
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