BRAD CASTILLO
ANSON,TX
Summary
Dynamic and results-driven professional with a strong background in customer service at Teleperformance USA. Proven ability to enhance customer retention through effective problem-solving and conflict resolution skills. Adept at managing time efficiently while maintaining high standards of service and teamwork. Proficient in emergency response and first aid training.
Overview
14
14
years of professional experience
Work History
Sales Associate
Dollar General
01.2014 - 07.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring a welcoming environment for shoppers.
- Operated cash register efficiently, processing transactions accurately and handling customer payments.
- Stocked shelves and managed inventory levels to optimize product availability and visibility.
Customer Service
Teleperformance USA
05.2013 - 03.2014
- Provided excellent customer service, addressing patient concerns promptly and professionally.
- Improved customer retention rates by implementing targeted customer service initiatives.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Enhanced brand reputation by delivering exceptional customer service experiences consistently.
Cook
Red Rooster
01.2010 - 05.2012
- Prepared diverse menu items following standardized recipes and cooking techniques.
- Ensured compliance with food safety and sanitation regulations to maintain high standards.
- Collaborated with kitchen staff to optimize workflow and enhance productivity during peak hours.
- Trained new team members on cooking procedures, improving overall kitchen efficiency.
Correctional Officer
Rolling Plains Regional Jail & Detention Center
05.2004 - 05.2005
- Enforced regulations and maintained order within facility to ensure safety of inmates and staff.
- Conducted regular inspections to identify security breaches and uphold institutional standards.
- Monitored inmate behavior and reported incidents to maintain a secure environment.
- Collaborated with law enforcement agencies during emergency situations to ensure swift resolutions.
Grocery Stocker and Sacker
Modern Way
03.2002 - 02.2003
- Conducted inventory checks to ensure stock levels met demand and minimized shortages.
- Organized and replenished grocery shelves to maintain product availability and presentation standards.
- Assisted in training new staff on stocking procedures and safety protocols to enhance team efficiency.
- Collaborated with management to optimize stock layout for improved customer accessibility and sales.
Education
High School Diploma -
Munday High School
Munday, TX05-2004
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- 100 Words a minute
- Computer and Labtop
- Windows and Word Processor
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Customer service background
Languages
English
Full Professional
Timeline
Sales Associate
Dollar General
01.2014 - 07.2016
Customer Service
Teleperformance USA
05.2013 - 03.2014
Cook
Red Rooster
01.2010 - 05.2012
Correctional Officer
Rolling Plains Regional Jail & Detention Center
05.2004 - 05.2005
Grocery Stocker and Sacker
Modern Way
03.2002 - 02.2003
High School Diploma -
Munday High School