Brad Coyle
Inside Sales / Customer Service
Tampa,FL
Summary
My name is Brad Coyle and was born and raised in Tampa, FL. Inside sales professional with 5+ years experience in a variety of industries that required customer service experience as well. I believe that hard work and giving your 110% to any opportunity at hand is the true path to success in any job field. I would consider myself a very strong candidate for this position due to my drive of being a natural leader and winner. Achieving things such as being ranked #1 in football for punting in the state in 2022 and managing a million dollar lawn company are two things I would say describe my potential and ethic when it comes to working for my goals wether that is in sports or sales.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Front Desk Associate
EOS Fitness
Tampa, FL
02.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Informed customers of company pricing for memberships and personal fitness training.
- Closing membership sales with customers
Server
Outback Steakhouse
Tampa, FL
10.2020 - 06.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
Apple Advisor
Best Buy
Tampa, FL
01.2020 - 03.2021
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Helped customer make decisions on which products would be the proper choice for their needs.
- Emphasized extra services Apple and Best Buy offered
Lawn Spray Technician
Higgins Lawn Care
Tampa, FL
05.2016 - 07.2019
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Promoted and sold company services
- Provided accurate quotes
- Managed services in a timely manner
- Answered any questions regarding services provided
- Responded quickly to customers inquiries
- Maximized customer satisfaction
Research Interviewer
Nielsen Company
Tampa, FL
09.2015 - 12.2016
- Maintained confidentiality of customer information and company procedures.
- Recorded Interviewee responses to surveys
- Recorded customer information into company databases
- Recommended process improvements to my employer
Customer Service Representative
Publix
Tampa, FL
02.2012 - 04.2015
- Restocked inventory as well organizing the store by returning any merchandise to the inventory.
- Supported customers with any additional request
- Deescalated any problematic customer concerns
- Emphasized special pricing to customers
Education
High School Diploma -
Alonso High School
Tampa, FL 08.2012 - 06.2015
Associate of Arts - Business Communications
Hillsborough Community College
Tampa, FL 08.2017 - Current
Skills
Relationship making and customer service
Clear communication
Decision making
Cost analysis
Problem detection and resolution
Critical thinking
Willingness to learn
Timeline
Front Desk Associate
EOS Fitness
02.2022 - Current
Server
Outback Steakhouse
10.2020 - 06.2021
Apple Advisor
Best Buy
01.2020 - 03.2021
Associate of Arts - Business Communications
Hillsborough Community College
08.2017 - Current
Lawn Spray Technician
Higgins Lawn Care
05.2016 - 07.2019
Research Interviewer
Nielsen Company
09.2015 - 12.2016
High School Diploma -
Alonso High School
08.2012 - 06.2015
Customer Service Representative
Publix
02.2012 - 04.2015