Summary
Overview
Work History
Education
Skills
Timeline
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Brad Coyle

Inside Sales / Customer Service
Tampa,FL

Summary

My name is Brad Coyle and was born and raised in Tampa, FL. Inside sales professional with 5+ years experience in a variety of industries that required customer service experience as well. I believe that hard work and giving your 110% to any opportunity at hand is the true path to success in any job field. I would consider myself a very strong candidate for this position due to my drive of being a natural leader and winner. Achieving things such as being ranked #1 in football for punting in the state in 2022 and managing a million dollar lawn company are two things I would say describe my potential and ethic when it comes to working for my goals wether that is in sports or sales.

Overview

10
10
years of professional experience
8
8
years of post-secondary education

Work History

Front Desk Associate

EOS Fitness
Tampa, FL
02.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Informed customers of company pricing for memberships and personal fitness training.
  • Closing membership sales with customers

Server

Outback Steakhouse
Tampa, FL
10.2020 - 06.2021
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.

Apple Advisor

Best Buy
Tampa, FL
01.2020 - 03.2021
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Helped customer make decisions on which products would be the proper choice for their needs.
  • Emphasized extra services Apple and Best Buy offered

Lawn Spray Technician

Higgins Lawn Care
Tampa, FL
05.2016 - 07.2019
  • Diagnosed lawn and garden issues and recommended targeted solutions.
  • Promoted and sold company services
  • Provided accurate quotes
  • Managed services in a timely manner
  • Answered any questions regarding services provided
  • Responded quickly to customers inquiries
  • Maximized customer satisfaction

Research Interviewer

Nielsen Company
Tampa, FL
09.2015 - 12.2016
  • Maintained confidentiality of customer information and company procedures.
  • Recorded Interviewee responses to surveys
  • Recorded customer information into company databases
  • Recommended process improvements to my employer

Customer Service Representative

Publix
Tampa, FL
02.2012 - 04.2015
  • Restocked inventory as well organizing the store by returning any merchandise to the inventory.
  • Supported customers with any additional request
  • Deescalated any problematic customer concerns
  • Emphasized special pricing to customers

Education

High School Diploma -

Alonso High School
Tampa, FL
08.2012 - 06.2015

Associate of Arts - Business Communications

Hillsborough Community College
Tampa, FL
08.2017 - Current

Skills

    Relationship making and customer service

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Timeline

Front Desk Associate

EOS Fitness
02.2022 - Current

Server

Outback Steakhouse
10.2020 - 06.2021

Apple Advisor

Best Buy
01.2020 - 03.2021

Associate of Arts - Business Communications

Hillsborough Community College
08.2017 - Current

Lawn Spray Technician

Higgins Lawn Care
05.2016 - 07.2019

Research Interviewer

Nielsen Company
09.2015 - 12.2016

High School Diploma -

Alonso High School
08.2012 - 06.2015

Customer Service Representative

Publix
02.2012 - 04.2015

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Brad CoyleInside Sales / Customer Service