Brad Criss-Lampton
Data Analyst
Tyler,TX
Summary
Detail-oriented Data Analyst and LMS Administrator with over 6 years of experience in managing Learning Management Systems, developing and maintaining dashboards, and providing actionable data insights. Proficient in Jasper Soft and Pentaho ETL, with a strong ability to automate data processes and ensure data accuracy. Adept at collaborating with global teams to support training initiatives and resolve system issues. Committed to leveraging data to drive business decisions and enhance learning outcomes.
Overview
11
11
years of professional experience
Work History
Systems Analyst / Programmer
Tyler ISD
08.2021 - Current
- Develop and manage dashboards and reports using SQL, and JasperSoft to provide actionable insights to employees.
- Provided technical support for troubleshooting analytics and reporting issues for Canvas LMS.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Designed and developed data pipelines to acquire, clean and process data.
- Developed SQL scripts to extract data for reporting and analysis.
Business Operations Analyst
Altice USA
10.2020 - 03.2021
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Utilized data visualization tools to effectively communicate business insights.
- Deployed predictive analytics models to forecast future trends.
Business Analyst/Instructional Designer
Fresenius Medical Care NA
11.2016 - 12.2019
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created dashboards to monitor and track key performance indicators.
- Troubleshoot issues related to learner registration, course uploads in Talent LMS.
- Assist in system maintenance, user group creation, and content uploads.
- Collaborated with management to identify company training needs and scheduling.
- Developed effective training manuals, modules and teaching aids.
- Use Articulate Storyline’s interactive features (e.g., quizzes, drag-and-drop activities, sliders) to enhance learner engagement.
Senior Technology Support Analyst
The University of Texas Health Science Center
01.2014 - 10.2016
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
- Investigated and corrected problems with programs, copiers and other peripheral devices.
Education
Master of Arts - Educational Technology
The University of Texas Rio Grande Valley
Edinburg, TX07.2016
BBA - Finance
University of Texas At Tyler
Tyler, TX08.2005
Skills
- Data Visualization: Jasper Soft and Tableau
- Data Preparation: SQL and Pentaho
- LMS Platforms: Talent LMS, Canvas LMS
- Technical Proficiency: Microsoft Office/Teams, Instructional design using Articulate StoryLine
- Soft Skills: Interpersonal Communication, Team Collaboration, Change Management, Conflict Resolution
Timeline
Systems Analyst / Programmer
Tyler ISD
08.2021 - Current
Business Operations Analyst
Altice USA
10.2020 - 03.2021
Business Analyst/Instructional Designer
Fresenius Medical Care NA
11.2016 - 12.2019
Senior Technology Support Analyst
The University of Texas Health Science Center
01.2014 - 10.2016
Master of Arts - Educational Technology
The University of Texas Rio Grande Valley
BBA - Finance
University of Texas At Tyler
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