BRAD DANDURAND
Hudson,MA
Summary
Accomplished and results-oriented Retail & Operations Manager for retail stores with 20+ years of experience, and a solid track record of success leading and driving operational improvement; consistently exceeding goals and expectations. A proven ability to streamline operations, positively affecting net margins, and develops top performing teams. Successful at building store infrastructures and establishing operating controls that facilitate smooth operations during periods of significant change and growth. Extensively experienced in impacting organizational presence through the execution of high-impact sales, training, and marketing strategies. Talent for developing high-performance teams, making effective decisions, and quickly revising tactics to achieve goals within aggressive time frames.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Stop and Shop
06.2022 - Current
- Lead the customer service team by providing strong, positive and pro-active leadership. Help cultivate best customer service to ensure exceptional service interactions.
- Accomplishments:
- Developed knowledge of all departments within the store including safe food handling.
- Help direct the daily operations of the store.
- Performed closing duties two to three evenings a week in the Store Manager’s absence.
- Ensure prompt and efficient resolution of customer concerns.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Led team training initiatives to enhance customer service and operational efficiency.
- Coordinated inventory management processes to maintain optimal stock levels and minimize waste.
- Mentored new employees, fostering a collaborative work environment conducive to growth and development.
- Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Area Team Leader
Ocean State Job Lot
06.2019 - 06.2022
- Responsible for the timely and consistent execution of all Merchandising, Operational, and Human Resource policies and procedures within a designated retail location in accordance with the philosophy and standards of the company.
- Accomplishments:
- Executed planograms on a weekly basis which resulted in increased sales growth in a specific category in a rolling 3 month period
- Maintain a close working relationship with the designated Regional Field Team, District Loss Prevention Manager, and the District Manager.
- Developed a knowledgeable store organization by properly training and motivating all new and seasoned team members.
- Worked daily with my supervisor’s to drive sales and customer service.
- Led team in achieving operational excellence through effective scheduling and resource allocation.
- Developed training programs to elevate team performance and ensure compliance with safety standards.
Operations Manager
Bed Bath & Beyond
04.2018 - 06.2019
- Key player in supporting the Store Manager and the overall development and success of the daily business operations, including scheduling employees and delegating tasks.
- Accomplishments:
- Fast-track promotion through a year of increasingly responsible, mission-critical leadership position, based on record-breaking growth. New responsibilities include hiring, training, and basically all HR functions.
- Personally trained on how to receive a truck’s freight, how to process damages, and organized the freight for the floor within a week’s time.
- Improved low staffing by hiring new employees to drive and engage customer satisfaction.
- Conducts business operations including functional operations, such as opening and closing the store.
- Analyzes business reports to ensure fiscal responsibility.
- Supports customer service, working closely with customers by answering questions concerning products and pricing.
- Promotes sales by ensuring the staff is executing engaging selling.
Assistant Store Manager
Toys R US
01.2012 - 04.2018
- Guide and direct team members in the areas of guest satisfaction, associate development, inventory control, human resources, safety, loss prevention, and expense control in order that the store operated as efficiently and profitably as possible.
- Accomplishments:
- Successfully built a team to work the 3rd shift, including 5 associates and 1 supervisor, in preparation for the Christmas season, when we would receive 500+ online orders at night that required to be pulled from shelves and packaged to be sent out the next day via FedEx.
- Tasked with increasing staffing in line with the demand of Christmas. Beginning in October, sent out hiring seasonal help flyers and visited local establishments to find potential candidates. Built a workforce from 35 associates to 140 associates for the season.
- Accountable for financial results, operational metrics, and standards, along with human resource management.
- Responsible for maintaining open lines of communication, ensuring that initiatives as set forth in the standard operating procedures were met in a timely manner.
- Fostered teamwork by motivating associates, championing change, and provided continuous feedback by recognizing and rewarding successful performances.
- Worked closely with store manager in the development of a daily plan to reach sales targets, achieve customer satisfaction goals, and providing a positive work environment for team members.
Assistant Store Manager
Home Depot
12.2001 - 12.2012
- Managed 5 departments and worked closely with the Store Manager in running the day-to-day operations of the store. Primary responsibilities were in creating a friendly environment in each department, where customers experienced satisfaction with their shopping experience. Provided sales associates with the appropriate training and skills necessary to provide the highest level of customer service possible.
- Accomplishments:
- Developed strategies and objectives to drive sales and profitability by holding meetings for all departments to discover why our store ranked 9 out of 10 stores in sales volume, after being moved into the Specialty Sales Manager position. After continuous training, the store moved to the 4th spot, quite an accomplishment for the sales team.
- Provided quality leadership to associates, and effectively communicated the store’s goals and objectives.
- Set and monitored department sales goals.
- Recruited, interviewed, and recommended qualified candidates to the Store Manager.
- Implemented merchandising strategies that improved product visibility and sales performance.
- Analyzed sales data to identify trends, informing strategic decisions for promotional activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Department Supervisor
Home Depot
10.1999 - 12.2001
- Ensured that excellent customer service was provided within own department. Over this five-year period, supervised four different departments.
- Accomplishments:
- Provided input into merchandising decisions to the sales assistant store manager and freight team.
- Supervised and provided training to customer service associates within department.
- Exhibited strong product knowledge, and the ability to lead and develop sales associates.
Sales Associate
Home Depot
06.1993 - 10.1997
- Sought out customers, qualified their needs, and provided recommendations in order to help them complete their home project.
- Accomplishments:
- Exhibited strong product and company knowledge, allowing for fulfilling customer needs.
- Provided a safe work and shopping environment within own department.
- Maintained the in-stock condition of own department by communicating with the freight team and the inventory management team in a timely manner regarding out-of-stock items.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Collaborated with team members to achieve sales goals and improve service efficiency.
- Provided product knowledge to customers, facilitating informed purchasing decisions.
- Trained new associates on store policies, procedures, and customer service standards.
- Implemented merchandising strategies to optimize product visibility and drive sales growth.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty retention.
Education
Accounting Major
Westbrook College
Skills
- Leadership
- Solid Communication Skills
- Customer Relations
- Sales Driven
- Team Leadership
- Complex Problem Solving
- Operations Management
- Staffing
- Confidentiality
- Conflict Resolution
- Performance Goals
- Employee Development
- Store Openings & Closings
- Inventory Management
- Merchandising Strategies
- Financial Analysis
- Receiving Freight
- Safety & Loss Prevention
- Time Management
- Customer service
Certification
Dale Carnegie Skills For Success
Timeline
Assistant Store Manager
Stop and Shop
06.2022 - Current
Area Team Leader
Ocean State Job Lot
06.2019 - 06.2022
Operations Manager
Bed Bath & Beyond
04.2018 - 06.2019
Assistant Store Manager
Toys R US
01.2012 - 04.2018
Assistant Store Manager
Home Depot
12.2001 - 12.2012
Store Department Supervisor
Home Depot
10.1999 - 12.2001
Sales Associate
Home Depot
06.1993 - 10.1997
Accounting Major
Westbrook College