Brad Diehl
Torkelsen's Cheese Factory
Cuba City
1
Certification
5
years of professional experience
Dedicated professional with proven teamwork and adaptability skills. Experienced in delivering exceptional service and supporting daily operations. Ready to leverage strengths to drive customer satisfaction and operational success.
Work History
Production, Assembly, and Sanitation
4 Months- Adapted effectively to various challenges and tasks.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Maintenance Technician
6 Months- Conducted troubleshooting and repair of plumbing issues to reduce downtime.
- Performed regular inspections of electrical systems, identifying potential hazards promptly.
- Collaborated with team members to execute facility repairs efficiently and effectively.
- Supported the implementation of preventive maintenance schedules to enhance equipment reliability.
- Responded quickly to guest requests regarding maintenance issues, improving satisfaction levels.
- Documented maintenance activities accurately in logs for compliance and record-keeping purposes.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Assisted guests in a timely and prompt manner with any and all issues, whether it be maintenance or just helping with luggage or directions.
Recreation Supervisor
3 Years 3 Months- Managed daily operations of recreational facilities and upheld safety and cleanliness standards.
- Trained and mentored staff on best practices in guest service and program delivery.
- Evaluated program effectiveness through guest feedback, making adjustments to improve satisfaction levels.
- Developed positive and productive relationships with kids, parents and staff.
- Trained workers in service policies, safety requirements and specifics of activities.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Enhanced customer service based on feedback from guests.
- Managed the boat dock with efficiency and assisted guests with any and all questions regarding the resort.
- Worked on the boats and kept up with the maintenance needed to keep the boats in top condition for guests.
- Created great relationships with guests that made them return many times over the years.
Delivery Driver
1 Month- Delivered orders efficiently to customers, ensuring timely service and satisfaction.
- Navigated local routes using GPS technology, optimizing delivery times.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Handled cash transactions accurately, processing payments and receipts for deliveries.
Host/Busser
7 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Addressed guest inquiries and concerns promptly to maintain satisfaction levels.
- Implemented efficient workflow strategies to streamline dining operations and reduce wait times.
- Monitored dining area cleanliness and ambiance, ensuring adherence to hotel standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Bussed tables efficiently and promptly.
Education
High School Diploma
- FFA - State convention, Chicken and seed grading, Grew and sold flowers and vegetables, earned Greenhand degree by learning basic knowledge of FFA and SAE, earned Chapter degree with continued work on SAE project, earned Discovery degree for being and active member for 5+ years, and earned State degree for upkeep on the greenhouse and plants.
Skills
Customer service
Time management
Analytical skills
Problem-solving
Operational oversight
Critical thinking
Multitasking
Flexible and adaptable
Dependable and responsible
Decision Making
Conflict resolution
Guest engagement
Certification
OSHA Certified
Timeline
Production, Assembly, and Sanitation
Torkelsen's Cheese Factory
04.2026 - CurrentRead More
Maintenance Technician
Eagle Ridge Resort and Spa
10.2025 - 04.2026Read More
Delivery Driver
Casey's
12.2023 - 01.2024Read More
Recreation Supervisor
Eagle Ridge Resort and Spa
07.2022 - 10.2025Read More
Host/Busser
Desoto House Hotel
05.2021 - 12.2021Read More
River Ridge High School
High School Diploma
Read More