Brad Dopp
Salt Lake City,UT
Summary
Professional Desk Manager with hands-on experience in leading front office operations and optimizing guest satisfaction. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong focus on efficient process management and delivering top-notch customer service. Recognized for reliability and ability to ensure smooth daily operations.
Overview
30
30
years of professional experience
Work History
Real Estate Appraiser
Self Employed
South Weber, UT. 84405
02.2023 - Current
- Enhanced property valuation accuracy by conducting thorough research and analysis of market trends, local economic conditions, and comparable properties.
- Streamlined appraisal processes for increased efficiency and faster turnaround times by implementing advanced software tools and technology.
- Provided comprehensive reports with detailed property descriptions, photographs, and well-supported value estimates to assist clients in making informed decisions.
- Collaborated closely with realtors, lending institutions, and government agencies to ensure accurate valuation information was provided for their respective needs.
Appraisal Desk Manager
Security National Mortgage
Salt Lake City, UT
02.2017 - 01.2023
- Over ninety percent on time for appraisal reports
- Prepared weekly employee work schedules to meet operational needs.
- Facilitated smooth operations by overseeing daily tasks, managing staff schedules, and resolving conflicts as needed.
- Reduced wait times for guests with prompt service and efficient problem-solving skills.
- Attended staff meetings, resolved concerns with executive management.
- Trained inexperienced staff on correct procedures, compliance requirements, and performance strategies.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns, and finding appropriate middle ground.
- Managed over sixty calls per day with excellent record of accomplishment in customer service
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Bookkeeper
Classic Aviation, LLC
Salt Lake City, UT.
10.2011 - 04.2018
- QuickBooks
- Accrual Basis Accounting
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Education
Bachelor of Science - Business Management
Weber State University
Ogden, UTSkills
Market valuations
Marketing
Neighborhood analysis
Lender practices
Teamwork and collaboration
Customer service
Problem-solving
Timeline
Real Estate Appraiser
Self Employed
02.2023 - Current
Appraisal Desk Manager
Security National Mortgage
02.2017 - 01.2023
Bookkeeper
Classic Aviation, LLC
10.2011 - 04.2018
Bachelor of Science - Business Management
Weber State University