Brad Ferrell

NCR

Atlanta, GA

05.2016 - Current

Deployed new hardware devices onto customer networks according to best practices guidelines.
Maintained positive working relationship with fellow staff and management.
Installed and performed minor repairs to hardware, software or peripheral equipment.
Supervised and directed workers engaged in installation of data communication equipment and software.
Assisted customers with installation, configuration, and troubleshooting of hardware and software.
Ensured compliance with service level agreements (SLAs) and customer support policies.
Collaborated with colleagues across departments to develop solutions for difficult technical problems.
Worked closely with vendors to resolve product compatibility issues.
Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
Implemented customer support best practices, improving response times and customer satisfaction.
Installed, configured, and tested hardware components such as servers, routers, switches, and firewalls.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Assisted with customer requests and answered questions to improve satisfaction.
Evaluated software or hardware to recommend improvements or upgrades.
Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Home Depot

Dallas , Georgia

06.2015 - 06.2016

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Identified opportunities for upselling additional products or services based on customer needs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Resolved customer complaints promptly and efficiently.

Marietta Police Department

Marietta , GA

01.2011 - 05.2015

Supported judge activities by calling court to order, announcing entrances and responding to requests.
Performed searches of individuals entering the courthouse for weapons or contraband items.
Attended training sessions periodically to stay current on changes in laws pertaining to bailiff responsibilities.
Monitored activities occurring outside of the courtroom such as parking lot disputes or disturbances among spectators.
Ensured courtroom security by maintaining order and decorum in the court.
Screened persons entering courthouse with magnetometers to retain unauthorized firearms and contraband.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Recognized by management for providing exceptional customer service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Summary