Brad Fleming
Lorton,VA
Summary
Strong leader in private property parking enforcement. Solely focused on providing the multifamily housing market of Fairfax County and the City of Alexandria with the best parking enforcement and customer service the industry has ever experienced.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with 28 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Dominion Towing, Inc.
03.1995 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Some College (No Degree) -
George Mason University
Fairfax, VASkills
- Troubleshooting Expertise
- Customer Experience
- Staff Development
- Communication Skills
- Coaching and Mentoring
Certification
- USCG 100 Ton License Boat Captain
- Virginia DCJS Tow License
Timeline
General Manager
Dominion Towing, Inc.
03.1995 - Current
Some College (No Degree) -
George Mason University
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