Brad Fry
San Antonio,TX
Summary
Proactive Store Manager with extensive experience in store operations, sales, and automotive services. Proven track record in managing teams, resolving customer issues, and streamlining processes. Strong skills in inventory control, negotiations, and customer relations, bringing valuable expertise to drive business success.
Overview
14
14
years of professional experience
Work History
Store Manager
Baumann Auto Repair
09.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained up-to-date knowledge of automotive products, services, and industry trends to offer informed guidance to both staff and customers.
- Addressed customer complaints promptly and professionally.
- Managed store employees successfully in fast-paced environment.
Realtor
Realty One Group Emerald
03.2015 - 09.2023
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
Service Manager
San Antonio Dodge Chrysler Jeep RAM
03.2012 - 04.2015
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
Service Writer
Mercedes-Benz
01.2011 - 03.2012
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Sales experience
Timeline
Store Manager
Baumann Auto Repair
09.2023 - Current
Realtor
Realty One Group Emerald
03.2015 - 09.2023
Service Manager
San Antonio Dodge Chrysler Jeep RAM
03.2012 - 04.2015
Service Writer
Mercedes-Benz
01.2011 - 03.2012
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