Summary
Overview
Work History
Education
Skills
Credentials And Licenses
Professional Experience
References
Timeline
Generic

Brad Griffith

Middletown,DE

Summary

Patient and outgoing customer service representative with over 28 years of experience in fast paced and stressful settings. Consistent positive interactions with customers and conflict resolution skills have resulted in promotion to Associate III. Proven ability to increase customer retention by addressing complaints in a timely and efficient manner.

Overview

20
20
years of professional experience

Work History

Fixed Route Operator

Dart
06.2023 - Current
  • Conducted preventative maintenance on equipment, prolonging its lifespan and reducing the need for costly repairs.
  • Conducting all work in a safe and efficient manner, preventing injuries to yourself and all other individuals. Observing and reporting any potential safety hazards to you Supervisor.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Bus Operators report the Assistant Administrator, Operations, through Operations Manager, Assistant Operations Manager, Dispatchers, and Street Supervisors. General functions include operating buses and other vehicles in regular and irregular route operations, assisting passengers, collecting fares, issuing transfers, completing vehicle defect cards, completing accident reports, and having full knowledge of transit system routes, schedules, procedures, and regulations.
  • Having full knowledge of applicable transit system regulations.
  • Carrying a valid Commercial Driver's License (CDL) Class B at all times while on duty.
  • Assisting injured individuals at the location of an accident.
  • Taking the properly assigned bus or reporting to the Supervisor if the bus assigned is not available or operable.
  • Exercising professionalism and mature judgment at all times.

Associate III

Division Of Motor Vehicles
02.2023 - 06.2023
  • Processes a variety of transactions such as issuing, renewing, suspending, and/or revoking driver, identity, and motor vehicle credentials; accessing driving records; inspecting vehicles; assessing fines and penalties; and reviewing customer history to identify outstanding warrants and/or licenses/IDs issued by other jurisdictions.
  • Delivers excellent customer service to internal and external customers by obtaining business, personal, and/or sensitive information in order to assist customers with all transactions necessary to resolve issues.
  • Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policies, processes, and procedures, while safeguarding customers.
  • Accurately computes, handles, and accounts for all DMV monies collected and disbursed for transactions including, but not exclusively, driver license, ID cards, titles, registrations, insurance and driver improvement fees and penalties, Federal Unified Carrier fees, Federal Highway Vehicle Use Tax, International Fuel Tax Agreement (IFTA) and International Registration Plan (IRP). Ensures all fees and deposits are reconciled and deposited correctly.
  • Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law enforcement personnel, automobile dealers, government agencies, businesses, and other states’ jurisdictions.
  • Reviews and analyzes various source documents such as birth certificates, passports, court documents, bills of sale, wills, and powers of attorney required in the issuance of driver, identity, and motor vehicle credentials; ensures validity, completeness of documents, and authenticity.
  • Accesses various manual, computerized, and specialized systems simultaneously to review and analyze source documents, determine customer’s eligibility for services, and complete transactions accurately and within any established service levels.
  • Researches, evaluates, analyzes, and uses judgment to resolve discrepancies, identify exceptions, and render decisions.
  • Answers customer questions and completes transactions for non-DMV services including voter and organ/tissue donor registration, warrant resolutions, red light violations, and E-Zpass transponders.
  • May administer vision, written, oral, and/or road examinations to evaluate drivers’ knowledge and skills to safely operate motor vehicles.
  • May inspect vehicle equipment such as lights, horns, windshield wipers, turn signals, brakes, emissions and exhaust systems for automobiles, buses, trucks, motorcycles, mobile homes and other vehicles; completes off-site inspections for verification or assignment of vehicle identification number.
  • May operate manual and computerized vehicle testing equipment.
  • Prepares a variety of records and reports.

Associate II

Division of Motor Vehicles
10.2014 - 02.2023
  • Collect prescribed fees for licenses
  • Evaluate information on applications to verify completeness and accuracy to determine whether applicants qualified to obtain license
  • Answer questions regarding licensing policies, procedures, or regulation
  • Question applicants to obtain required information such as name, address, or age and record data on prescribed forms
  • Update operational records or licensing information using MVALS
  • Perform routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filling documents
  • Operate specialized photogenic equipment to obtain photograph for drivers’ licenses or photo identification cards
  • Instruct customers in the completion of driver’s licenses application forms or other forms, such as voter registration cards
  • Conduct and score oral, visual, written or performance tests to determine applicant qualification and notify applicants of their scores
  • Train other workers or coordinate their work, as necessary
  • Issue licenses to individuals meeting standards
  • Advise licenses or other individuals or groups concerning licenses, permits or passport regulations
  • Inspect vehicles or equipment to ensure that repair work was performed properly
  • Dissolved and troubleshoot infractions and problems
  • Examine carrier operating rules, employee qualification guidelines, or carrier training and testing programs for compliance with regulations or safety standards
  • Attach onboard diagnostics (OBD) scanner cables to vehicles to conduct emissions inspections
  • Perform remote inspections of motor vehicles, using handheld controllers and remotely directed vehicle inspection devices
  • Perform visual inspections of emission control equipment and smoke emitted from gasoline or diesel vehicles
  • Identify emissions testing procedures and standards appropriate for the age and technology of vehicles
  • Identify modifications to engines, fuel systems, emissions control equipment or other vehicle systems to determine the impact of modifications on inspection procedures or conclusions
  • Perform low-pressure fuel evaluate tests (LPFET) to test for harmful emissions from vehicles without onboard diagnostics (OBD) equipment
  • Inspect brake systems, steering mechanisms, wheel bearings, and other important parts to ensure that they are in proper operating condition
  • Raise trucks, buses, and heavy parts or equipment using hydraulic jacks when inspecting
  • Perform diagnose malfunctions or to ensure that they are working properly
  • Examine and protective guards, loose bolts, and specified safety devices
  • Measure vehicle emissions to determine whether they are within acceptable limits.

Sales Representative

2020 Companies
06.2012 - 08.2013
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
  • Keep areas near while working and return items to correct locations following demonstrations.

Toll Operations

State of Delaware Department of Transportation
07.2007 - 04.2009
  • Assist customers by providing information and resolving their complaints
  • Greet customers entering the toll lane
  • Answer customers’ questions, and provide information on procedures or policies
  • Request information or assistance using paging systems
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Sort, count, and wrap currency and coins
  • Compute and record totals of transactions.

Sales Representative

Hertrichs of Milford
11.2003 - 06.2005
  • Inform regular customers of new products or services and price changes
  • Write customer orders and sales contracts according to company guidelines
  • Call on prospective customers to explain company services or to solicit new business
  • Record sales or delivery information on daily sales or delivery record
  • Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.

Education

Management of Technology -

Ashford University
04.2010

General High School Diploma -

Milford High School
05.1999

Skills

  • Pointer Resolutions

  • Familiar with data information on license applications

  • Proven customer service

  • Motorcycle Safety Foundations Training

  • Certified Commercial Examiner Skills Training

  • CDL Training

Credentials And Licenses

  • Motorcycle Safety Foundations Training
  • Certified Commercial Examiner Skills Training

Professional Experience

Adaptable professional with 28 years experience and a proven knowledge of back office operations, customer services, and data entry. Aiming to leverage my skills to successfully fill the Associate III role at the Division of Motor Vehicles

References

References available upon request

Timeline

Fixed Route Operator

Dart
06.2023 - Current

Associate III

Division Of Motor Vehicles
02.2023 - 06.2023

Associate II

Division of Motor Vehicles
10.2014 - 02.2023

Sales Representative

2020 Companies
06.2012 - 08.2013

Toll Operations

State of Delaware Department of Transportation
07.2007 - 04.2009

Sales Representative

Hertrichs of Milford
11.2003 - 06.2005

Management of Technology -

Ashford University

General High School Diploma -

Milford High School

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Brad Griffith