Summary
Overview
Work History
Education
Skills
Executiveoverview
Accomplishments
Timeline
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Brad Harrington

Brad Harrington

Burleson,Texas

Summary

  • Highly skilled Operations leader with experience helping startups grow to scale and large corporations continue to succeed
  • Servant leader who focuses on creating an inclusive culture that fosters teams and individuals to be their best selves
  • Passion for hospitality experience and brings a customer focus to every role
  • Extensive government experience serving in the US Navy and has over 10 years as a leader with Lockheed Martin
  • Lean Six Sigma trained with years of experience leveraging process improvement tools and methodologies

Overview

21
21
years of professional experience

Work History

Director of Operations

All Pro Commercial Services
North Richland Hills, TX
08.2023 - Current
  • Led a high-performing Operations team in delivering exceptional facility maintenance, repairs, and projects to alleviate the customer's facility operation responsibilities.
  • Achieved consistent growth in revenue month over month by fostering strong client relationships, optimizing service request volume, and expanding overall business operations.
  • Strengthened operational standards in Facilities Management, Customer Service, and internal Human Resources through the implementation of standardized protocols.
  • Collaborated with developers to create a custom CMMS, enhancing internal data management, customer service requests, CAPEX planning, and reporting capabilities.
  • Implemented Reorganization to streamline internal process and promptly respond to service requests
  • Successfully executed Performance Improvement Plans that led to improved productivity and the termination of 3 underperforming employees
  • Led the development and mentorship of three employees, facilitating their progression into higher-level roles
  • Achieved a 30% growth in customer portfolio by introducing a dedicated role for Business Development, emphasizing on building strong customer relationships and boosting engagement
  • Implemented contractor scoring system ensuring consistent delivery of highest quality by All Pro

Director of Implementation and Quality Assurance

Sealed
New York, NY
09.2021 - 06.2024
  • Led delivery of outstanding customer experience and ensured defect-free product quality for a fast-growing home wellness company operating in the Northeast and Midwest, dedicated to creating healthy, comfortable, and eco-friendly homes
  • Exceeded expectations by driving a 250% growth in Gross Value over the course of one year, reaching $12.1M compared to the previous year's $4.8M
  • Drove a substantial improvement in productivity, boosting the number of yearly completed projects by 25%, reaching a total of 562
  • Eliminated a funding backlog of 637 projects valued over $10.1M
  • Designed and constructed an innovative implementation organization structure to align with sales demands and brand scalability
  • Significantly enhanced Financial Product Quality Assurance resulting in a 95% Funding Compliance per Install rate
  • Built and lead Contractor Portfolio of 57 HVAC Contractors inclusive of monthly meetings and feedback
  • Successfully opened 4 expansion markets by conducting recruitment and onboarding of contractors. Collaborated with local municipalities to comprehend permit and inspection regulations. Established Account Management teams for providing exceptional customer service.

Head of Process Management

Lockheed Martin
Fort Worth, TX
11.2019 - 09.2021
  • Implemented lean six sigma methodologies to drive operational excellence at a leading government contractor in the US
  • Achieved AERO STAR award by leading a cross-functional team of Quality Managers and Engineers, identifying major cost-saving findings that maintained operational & safety integrity of the aircraft.
  • Reduced Actual Labor Hours by 2533.3 through Product Process Verification during aircraft construction
  • Implemented Return-to-Green plan to address budget constraints and eliminate overruns

Director of Community Services

WeWork
Dallas, TX
08.2017 - 11.2019
  • Drive Hospitality and Member Experience for a growing fleet of over 40 “Class A” buildings, encompassing 2 million square feet of innovative co-working space that obsess about the member experience for a community of 45K members and guests
  • Managed third-party vendors and contracts, negotiating and awarding all building services.
  • Enhanced vendor accountability and implemented a cleaning schedule resulting in a 9% increase in Building Health Score.
  • Led operational readiness for the opening of 30 new WeWork locations, ensuring seamless functionality and an immediate member experience.
  • Implemented and sustained the “Spend Smarter” initiative, resulting in a 21% year-over-year savings in Mountain West Texas.
  • Attained #1 Net Promoter Score for WeWork by consistently providing exceptional member experience throughout Central Territory

Facilities Operation Manager

Lockheed Martin
Fort Worth, TX
10.2007 - 08.2017
  • Ensured overall plant efficiency and sustainability for 7.5 million sqft Campus, flight line and 50+ buildings
  • Led 42 union craftsman to maintain operational integrity of the production plant and ancillary buildings
  • Elevated and upheld on-time delivery of Preventative Maintenance tasks, increasing efficiency from 76% to over 98% every week
  • Led negotiation for Collective Bargaining Agreement with the IAM as part of the Facilities Leadership Council, resulting in the first-ever 5-year contract and a complete overhaul of union work schedules.
  • Managed the Energy Management System and oversaw operation of various HVAC, Chillers, and Boilers Systems at the Central Plant.

Operations Leadership Development Program Associat

Lockheed Martin
Fort Worth, Texas
07.2012 - 04.2014
  • Nominated and selected for the OLDP program to gain exposure in multiple operations disciplines including Supply Chain, Quality Assurance, and Production.
  • Developed and implemented a concise supervisor handbook that shortened training time from 3 months to 2 weeks.
  • Oversaw the strategic coordination and efficient management of supplies valued at $10 million across 500 diverse locations, achieving cost-savings totaling $20k through optimized resource allocation.
  • Assessed over 100 quality engineers to identify significant gaps in Supplier Quality Management. Coordinated training efforts to mitigate these gaps. Managed status updates for both leadership and customers.
  • Enhanced subordinate work assignments by providing guidance, training, and fostering a supportive environment

Proposal Analyst

Lockheed Martin
05.2011 - 07.2012
  • Implemented new program for Proposal Design to ensure uniform design of all contracts/proposals
  • Coordinated 50+ participants in 3 fact-finding conferences, designing and implementing a new proposal database

Lab Test Mechanic/Aircraft Assembler

Lockheed Martin
10.2007 - 02.2011
  • Performed a variety of operations to assemble and test various aircrafts and components on 4 test article F-35s, (1) F-16 and (1) F-22; was selected to travel to the United Kingdom to conduct tests for customers

Machinist Mate 2nd Class Petty Officer

US Navy
Naval Base Kitsap, WA
07.2003 - 06.2007
  • Led a division consisting of up to 50 submariners, providing oversight and guidance.
  • Established timelines and schedules for Preventative Maintenance to optimize dry dock and maintenance periods, resulting in a 70% reduction of ship's patrol schedule disruptions; achieved over 90% completion rate.
  • Ensured proper sign off on repairs, maintenance, and operational integrity in my role as Quality Assurance Inspector for the division.

Education

Master of Business Administration (MBA) - General Management

Keller Graduate School of Management

Bachelor of Science in Technical Management - Project Management

DeVry University

Skills

  • Cost analysis and savings
  • Change Management
  • Management Team Building
  • Revenue Forecasting
  • Leadership training
  • Process Improvement
  • Operations Oversight
  • Process Improvements
  • Performance Analysis
  • Operational Efficiency
  • KPI Tracking

Executiveoverview

Highly skilled Operations leader with experience helping startups grow to scale and large corporations continue to succeed. Servant leader who focuses on creating an inclusive culture that fosters teams and individuals to be their best selves. Passion for hospitality experience and brings a customer focus to every role. Extensive government experience serving in the US Navy and has over 10 years as a leader with Lockheed Martin. Lean Six Sigma trained with years of experience leveraging process improvement tools and methodologies.

Accomplishments

  • (4) Spot Award bonuses from Lockheed Martin
  • Prism Award for most outstanding OLDP Associate
  • Admiral's Letter for recognition of submarine qualifications
  • Naval Achievement Medal

Timeline

Director of Operations

All Pro Commercial Services
08.2023 - Current

Director of Implementation and Quality Assurance

Sealed
09.2021 - 06.2024

Head of Process Management

Lockheed Martin
11.2019 - 09.2021

Director of Community Services

WeWork
08.2017 - 11.2019

Operations Leadership Development Program Associat

Lockheed Martin
07.2012 - 04.2014

Proposal Analyst

Lockheed Martin
05.2011 - 07.2012

Facilities Operation Manager

Lockheed Martin
10.2007 - 08.2017

Lab Test Mechanic/Aircraft Assembler

Lockheed Martin
10.2007 - 02.2011

Machinist Mate 2nd Class Petty Officer

US Navy
07.2003 - 06.2007

Master of Business Administration (MBA) - General Management

Keller Graduate School of Management

Bachelor of Science in Technical Management - Project Management

DeVry University

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Brad Harrington