Summary
Overview
Work History
Education
Skills
Timeline
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Brad Hasha

Orangevale ,CA

Summary

Dynamic service writer with a proven track record at HD Distribution, enhancing customer satisfaction through exceptional service and effective appointment scheduling. Skilled in cost estimates and adept at fostering client relationships, I excel in team collaboration and utilizing industry software to streamline operations, ensuring repeat business and loyalty.

Overview

17
17
years of professional experience

Work History

Service Writer

HD Distribution
08.2010 - Current
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Assisted in inventory management, helping maintain appropriate stock levels for parts department.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Logged work orders and change orders into Software database to track job status.
  • Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
  • Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.

Sales Associate

Antique Trove
07.2008 - 07.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

Casa Robles
Orangevale, CA
06.2009

Skills

  • Schedule coordination
  • Sales transactions
  • Order preparation
  • Customer service
  • Cost estimates
  • Customer service expertise
  • Effective writing
  • Strong organization
  • Processing warranties
  • Communicating with clients
  • Appointment scheduling
  • Product and service sales
  • Customer needs assessments
  • Technician tracking
  • Teamwork and collaboration
  • Store maintenance
  • Computer skills
  • Professional telephone demeanor

Timeline

Service Writer

HD Distribution
08.2010 - Current

Sales Associate

Antique Trove
07.2008 - 07.2010

High School Diploma -

Casa Robles

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Brad Hasha