Brad Hasha
Orangevale ,CA
Summary
Dynamic service writer with a proven track record at HD Distribution, enhancing customer satisfaction through exceptional service and effective appointment scheduling. Skilled in cost estimates and adept at fostering client relationships, I excel in team collaboration and utilizing industry software to streamline operations, ensuring repeat business and loyalty.
Overview
17
17
years of professional experience
Work History
Service Writer
HD Distribution
West Sacramento
08.2010 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Software database to track job status.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Presented different repair options to customers to help each person make appropriate choices.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
Sales Associate
Antique Trove
Roseville, CA
07.2008 - 07.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Casa Robles
Orangevale, CA06.2009
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Customer service
- Cost estimates
- Customer service expertise
- Effective writing
- Strong organization
- Processing warranties
- Communicating with clients
- Appointment scheduling
- Product and service sales
- Customer needs assessments
- Technician tracking
- Teamwork and collaboration
- Store maintenance
- Computer skills
- Professional telephone demeanor
Timeline
Service Writer
HD Distribution
08.2010 - Current
Sales Associate
Antique Trove
07.2008 - 07.2010
High School Diploma -
Casa Robles