Brad Hess

• Managed the creation of multiple learning programs intended to help with hospital onboarding, retention, and professional development
• Sourced and created industry relevant content utilizing Articulate content creation software
• Organized and supported live virtual training sessions for new technology upgrades and rollouts
• Analyzed data from surveys and focus groups to assess effectiveness of existing training programs. • Worked with cross-functional stakeholders on operational, financial, and other HR initiatives
• Integrated newly acquired hospital teams into the organization's LMS
• Built relationships with external partners to provide additional resources for employees' growth opportunities
• Worked with the LMS partner on system and content enhancements
• Developed meaningful VetBloom user and content completion metrics; reported data and trends to executive leadership
• Administered annual employee engagement surveying and presented results analysis to executive leadership
• Organized and performed new hire onboarding activities for support center team members
• Lead annual safety compliance training initiatives

• Implemented and maintained a LMS from day one of the partnership

• Trained practice managers and regional directors on LMS team management and enrollment practices

• Lead the platform through a full version upgrade

• Administered all user management duties

• Provided tech help desk support for the entire field staff

• Developed and executed a system for monitoring and maintaining the accuracy of user data in the LMS ensuring that employee records are up-to-date and consistent across all hospitals and team members

• Evaluated the effectiveness of the LMS platform through analysis of user feedback and training completion rates, and made recommendations for improvements

• Published a monthly IT newsletter for rehab facility team members
• Instructional design of IT software training
• Created eLearning materials that are instructor-led, self-paced, and blended
• Collaborated with internal stakeholders to identify training needs and develop effective training programs
• Coordinated and facilitated on-site training sessions for employees to ensure effective implementation and adoption of new IT software

• Administered and supported campus-wide course management tools, instructional technologies, and academic systems
• Served as a technical mentor to faculty
• Developed and maintained new technology-based curricula
• Evaluated and implemented emerging instructional technologies to enhance teaching and learning experiences
• Created user manuals and tutorials that explain how to use different types of educational technology.

• Taught 8th grade English (reading, writing, grammar)
• Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
• Established strong relationships with parents through regular communication, fostering a supportive network for student success.
• Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
• Served as an instructional technology mentor to other faculty members