Brad Hill
Riverbank,CA
Summary
As a Sr. Salesforce Field Service Solution Architect, Brad possesses 5 Salesforce certifications in Administration and implementation, with expertise within Field Service, Service Cloud and Sales Cloud platforms.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner / Salesforce Solution Architect
Bh2 Solutions
01.2022 - Current
- Managed project scope, schedule, status and documentation.
- Supervised deployments and provided troubleshooting and user support.
- Worked closely with product teams to define and prioritize partner feature requests
- Conducted research to evaluate systems design and process efficiency.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
Sr. Salesforce Field Service Solution Architect
Coastal Cloud
01.2020 - 12.2023
- Improved client satisfaction by providing customized Salesforce solutions tailored to their specific needs.
- Managed multiple concurrent projects successfully while maintaining strict deadlines and high levels of client satisfaction.
- Mentored junior consultants, sharing knowledge and expertise in order to foster professional growth within the team.
- Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
- Optimized client's Field Service processes by identifying pain points and recommending strategic changes.
Senior Salesforce FSL Consultant
NeuraFlash
01.2018 - 01.2020
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported sales team success by delivering technical expertise during client meetings and FSL presentations.
- Improved client satisfaction by providing customized Salesforce FSL solutions tailored to their specific needs.
- Delivered comprehensive training sessions to help end-users maximize the benefits of using Salesforce FSL features.
Skills
- Salesforce Field Service Expertise
- Sales Cloud
- Service Cloud
- Salesforce Solutions Architecture
- Team Leadership
- Process Automation
- Process Improvement
- Product Development
- Agile Methodology
- Cross-Functional Collaboration
Certification
Salesforce Administrator - 2017
Salesforce Sales Cloud Consultant - 2017
Salesforce Service Cloud Consultant - 2019
Salesforce Field Service Consultant - 2019
Salesforce Platform App Builder - 2019
Timeline
Owner / Salesforce Solution Architect
Bh2 Solutions
01.2022 - Current
Sr. Salesforce Field Service Solution Architect
Coastal Cloud
01.2020 - 12.2023
Senior Salesforce FSL Consultant
NeuraFlash
01.2018 - 01.2020
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