Brad Hoisington
San Antonio,TX
Summary
Senior Quality Leader with over 20 years of extensive expertise in risk management, compliance, and team building, demonstrating a visionary approach to analytics and process improvement. Excels in leading cross-functional teams and implementing automation solutions that enhance operational efficiency and significantly reduce costs. Committed to fostering collaboration and strategic business outcomes, with a passion for mentoring and developing team members to achieve their highest potential.
Overview
27
27
years of professional experience
4
4
Certification
7
7
years of post-secondary education
Work History
Senior Quality Leader
USAA
San Antonio, TX
05.2011 - 05.2025
- Served as Subject Matter Expert for policies, procedures, and best practices.
- Examined records for accuracy to meet company and regulatory standards.
- Managed risks through Root Cause Analysis, identifying both tactical and strategic solutions.
- Ensured business compliance with applicable laws and regulations.
- Facilitated annual updates of policies and procedures, incorporating modifications from ad hoc business changes.
- Identified cost-saving opportunities through process automation, streamlining manual efforts.
- Fostered a collaborative environment to enhance cross-functional communication.
- Created and maintained a high-performing team through effective recruitment, training, and performance management.
Senior Production Manager
Convergys
Laredo, TX
06.2004 - 12.2009
- Supervised daily operations of call center associates, monitoring work and attendance per policy and regulations.
- Coached direct reports weekly to achieve performance metrics consistently.
- Identified performance issues, developed action plans for improvement, and implemented corrective measures.
- Ensured customer service met contractual Key Performance Indicators (KPIs) and financial standards.
- Communicated expectations clearly to employees and provided timely updates on progress.
- Provided subject matter expertise for escalated customer calls as necessary.
- Facilitated team meetings to communicate relevant information and encourage open dialogue.
- Maintained current knowledge of internal processes and completed manager development training.
Human Resource Specialist
US Army
Laredo, TX
10.1998 - 06.2004
- Advised leadership on enlisted personnel matters to ensure compliance with regulations.
- Verified readiness and understanding of command policies for newly assigned enlisted personnel.
- Monitored, implemented, and evaluated training programs for enlisted personnel.
- Assessed subordinate staff duties, reported performance deficiencies, and developed corrective action plans.
- Oversaw processing and review of performance evaluation reports with recommendations for commanders.
- Processed promotion, reduction, transfer, reenlistment, leave, retirement, and discharge requests.
- Managed personnel records for officers and enlisted members to ensure accuracy and accessibility.
- Counseled personnel to enhance efficiency and facilitate adaptation to military standards.
Education
Key Leadership Skills Certification - Certifications
Management And Strategy Institute
San Antonio, TX 05.2025 - 05.2025
Business Management Essentials Certification - Certifications
Management And Strategy Institute
San Antonio, TX 05.2025 - 05.2025
MBA - Business Management
University of The Incarnate Word
San Antonio, TX 08.2021 - 08.2023
Bachelor of Science - Business Management
University of The Incarnate Word
San Antonio, TX 08.2016 - 08.2021
Certified Associate in Project Management - CAPM
Project Management Institute
San Antonio, TX 05.2025 - Current
Project Management Professional - PMP
Project Management Institute
San Antonio 05.2025 - Current
Skills
- Regulatory and compliance expertise
- Quality auditing and internal auditing
- Process validation
- Verbal and written communication
- Business Objects and Microsoft Office proficiency
- SharePoint and InfoPath skills
- Data analytics and critical thinking
- Decision making and problem solving
- Servant leadership
- Coaching and mentorship
- Team collaboration
Certification
- Key Leadership Skills (KLSC)
- Business Management Essentials (MBEC)
- Certified Associate In Project Management (CAPM)**
- Project Management Professional (PMP)**
- **In Progess
Accomplishments
- Continuous Improvement Professional Award
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Key Leadership Skills Certification - Certifications
Management And Strategy Institute
05.2025 - 05.2025
Business Management Essentials Certification - Certifications
Management And Strategy Institute
05.2025 - 05.2025
Certified Associate in Project Management - CAPM
Project Management Institute
05.2025 - Current
Project Management Professional - PMP
Project Management Institute
05.2025 - Current
MBA - Business Management
University of The Incarnate Word
08.2021 - 08.2023
Bachelor of Science - Business Management
University of The Incarnate Word
08.2016 - 08.2021
Senior Quality Leader
USAA
05.2011 - 05.2025
Senior Production Manager
Convergys
06.2004 - 12.2009
Human Resource Specialist
US Army
10.1998 - 06.2004
Similar Profiles
Jeremy FalknerJeremy Falkner
Associate Auto Adjuster at USAAAssociate Auto Adjuster at USAA
Marcy CastilloMarcy Castillo
Claims Adjuster - Fire, Theft & Vandalism at USAAClaims Adjuster - Fire, Theft & Vandalism at USAA
David JusinoDavid Jusino
Property Claims Adjuster at USAAProperty Claims Adjuster at USAA
Jordan HoffmannJordan Hoffmann
Insurance Professional at USAAInsurance Professional at USAA
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution