Brad James
Largo,FL
Summary
Experienced and dedicated customer service professional with a marketing background. Proven team player with a positive demeanor and a talent for building rapport with clients. Motivated to ensure customer satisfaction and contribute to company success. Skilled in process optimization and passionate about developing relationships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Support & Quality Control Supervisor
Wise Pelican
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Senior Account Manager
PostcardMania
08.2019 - 10.2022
- Mentored junior account management professionals to develop skills and increase company revenue.
- Worked with customers to develop strategic business and account plans.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Researched emerging industry trends, applications, and concepts to enhance products and services.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Liaised with marketing and sales teams to develop targeted campaigns.
Sales Consultant
PostcardMania
03.2016 - 08.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
Team Lead
Circle K
05.2012 - 02.2016
- Improved inventory management by efficiently managing vendor product check-ins and conducting thorough scan audits for accuracy.
- Showcased strong operational skills by proficiently managing both opening and closing shift changes, while ensuring accurate cash register tabulation and reconciliation.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Consistently demonstrated commitment and flexibility by willingly working during weekends, evenings, and holidays to meet business needs and ensure smooth operations.
- Meticulously maintained product quality and freshness by conducting regular inspections for expiration dates and implementing a robust shelf rotation system to ensure optimal inventory management.
- Held a position of trust and responsibility as one of the designated custodians of the safe, meticulously managing the availability of sufficient bills and coins to meet the cash needs for all shifts throughout the day.
Education
High School Diploma -
Clearwater High School
Clearwater, FL06.2010
Skills
- Quality Assurance
- Quality Assurance Controls
- Customer Interaction
- Project Management
- Conflict Resolution Tactics
- Inventory Records
- Defect Identification
- Critical Thinking
- Quality Control Planning
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Support & Quality Control Supervisor
Wise Pelican
10.2022 - Current
Senior Account Manager
PostcardMania
08.2019 - 10.2022
Sales Consultant
PostcardMania
03.2016 - 08.2019
Team Lead
Circle K
05.2012 - 02.2016
High School Diploma -
Clearwater High School