Bradley Jeffs
Glendora,CA
Summary
I am Motivated, Hard Working and Dependable. I like to help people and want to work for an established, ethical company that I can excel and grow with. I am a very driven individual that works well with others and have a strong background in sales and management related positions. I am knowledgeable about customer service practices and sales principles with comprehensive experience in maintaining customer satisfaction contributing to company success.
Overview
28
28
years of professional experience
Work History
Insurance Sales Agent
AAA Auto Club Southern California
Arcadia, CA
08.2022 - 02.2023
- Responded to inquiries and explained product features and service advantages to potential customers.
- Upsold products to policyholders and potential new clients.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Commercial Account Sales & Retail Sales
AutoZone
Glendora, CA
03.2019 - 08.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Used automotive product knowledge to suggest items to match client needs for retail and commerical sales.
- Responded to customer questions about automotive products and services.
- Maintained commercial customer contact information and noted interactions in company CRM system.
- Managed deposits, financial transactions and business inventory.
Retail Sales, Outside Sales, Operations Manager
Jeffs Sporting Goods
San Gabriel, CA
09.2016 - 01.2019
- Contributed to the success of our third generation family sporting goods business established in 1947.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Educated customers on sporting goods product features and technical details to highlight benefits and to ensure the highest level of safety.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Utilized upselling techniques to maximize revenue.
- Managed scheduling, training and inventory control.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Conducted school district and sports league visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Route Sales Representative
Sparkletts Water
Irwindale, CA
02.1999 - 04.2015
- Consistently achieved top route sales representative in the San Gabriel Valley and maintained one of the highest customer satisfaction indexes in Southern California.
- Drove sales and exceeded my annual revenue goals every year of employment by upselling products and providing excellent service to 80+ customers per day.
- Operated a class B commercial vehicle and drove between 30-70 miles per day to deliver water and beverage products to clients with focus on optimizing customer experience.
- Maintained clean, functional vehicle to give professional appeal to customers and prevent breakdowns.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Analyzed routes to provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Supplied wide range of customers with key beverage products in alignment with specified amounts and schedules.
- Increased sales by engaging with customers to identify needs and offer new product solutions.
Bar Manager
Ruth's Chris Steakhouse
Lafayette, LA
05.1995 - 07.1998
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Education
Insurance Sales Agent License# 4237648 - Insurance Property & Casuality
Kaplan University
08.2022
Associate of Science - Business
Pasadena City College
Pasadena, CA12.1991
Business
University of Louisiana
Lafayette, LASkills
- Customer Service
- Verbal and Written Communication
- Time Management
- Customer Needs Assessment
- Sales Goals Attainment
- Product Recommendations
- Upselling Techniques
- Engaging with Diverse Customers
- Sales and Promotions
- Excellent Written and Verbal Communication
- Product Marketing and Displays
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Inventory Management
- Computer Proficiency and Microsoft Office
- Cross-Selling and Upselling
Timeline
Insurance Sales Agent
AAA Auto Club Southern California
08.2022 - 02.2023
Commercial Account Sales & Retail Sales
AutoZone
03.2019 - 08.2022
Retail Sales, Outside Sales, Operations Manager
Jeffs Sporting Goods
09.2016 - 01.2019
Route Sales Representative
Sparkletts Water
02.1999 - 04.2015
Bar Manager
Ruth's Chris Steakhouse
05.1995 - 07.1998
Insurance Sales Agent License# 4237648 - Insurance Property & Casuality
Kaplan University
Associate of Science - Business
Pasadena City College
Business
University of Louisiana
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