Brad Jones
Talladega
Summary
Very Energetic and eager to learn new opportunities within your company. I have been in the Harley Davidson industry for 17 years since February, 2008. Of those 17 years, I have been in a managerial position for 10 of those years. . I am a very critical thinker and motivated with a desire to achieve. I typically do not let something leave until I am 110% satisfied with it. I feel that I have great communication, multitasking and conflict resolution skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fixed Operations Manager
Momentum Holdings - Hooligan Harley Davidson
05.2022 - Current
- Managed warranty claims efficiently to ensure timely resolution of issues while minimizing financial impact on the dealership.
- Optimized inventory management to minimize costs without compromising parts availability or service quality.
- Balanced short-term operational needs with long-term strategic planning, ensuring a consistently high level of performance in the face of changing business conditions or industry trends.
- Increased revenue by identifying upselling opportunities and fostering strong client relationships.
- Collaborated with sales teams to promote a seamless transition from vehicle purchase to after-sales support.
- Coordinated schedules between service technicians, advisors, and customers for optimal utilization of resources, maximizing customer satisfaction.
- Reduced repair cycle times through streamlined workflows and effective resource allocation.
- Maintained open lines of communication with manufacturers regarding technical updates, recalls, or other relevant information affecting dealership operations or customers'' vehicles.
Parts & Service Manager
Roadhouse Harley Davidson
07.2020 - 04.2022
- Boosted department profitability with effective pricing strategies and cost control measures.
- Build trusted relationship with customer by getting to know them on a personal and professional level and making their needs a priority.
- Delivered a high level of service for customers to both maintain and extend the relationships for future business opportunities.
- Played and integral role in customer service and overall sales
- Trained and coached parts specialists, focusing on servicing customers and excelling in customer service.
Service Advisor & Parts Specialist
Black Diamond Harley Davidson
12.2018 - 07.2021
- Assisted customers on the front line and via phone with their parts and service needs.
- Fielded phone calls inbound/outbound for service scheduling.
- Build trusted relationship with customer by getting to know them on a personal and professional level and making their needs a priority.
- Delivered a high level of service for customers to both maintain and extend the relationships for future business opportunities.
- Played and integral role in customer service and overall sales
- Trained and coached parts specialists, focusing on servicing customers and excelling in customer service
Parts Manager
Lawless Harley Davidson
02.2017 - 11.2018
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Parts Specialist
Thunder Mountain Harley Davidson
03.2015 - 01.2017
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Parts Manager
Lawless Harley Davidson
10.2011 - 03.2015
- ssisted customers on the front line and via phone with their parts and service needs.
- Fielded phone calls inbound/outbound for service scheduling.
- Build trusted relationship with customer by getting to know them on a personal and professional level and making their needs a priority.
- Delivered a high level of service for customers to both maintain and extend the relationships for future business opportunities.
- Played and integral role in customer service and overall sales
- Trained and coached parts specialists, focusing on servicing customers and excelling in customer service
Education
No Degree - General Studies
University of Phoenix
Tempe, AZHigh School Diploma -
Carbondale Community High School
Carbondale, IL05-1997
Skills
- Operational efficiency
- Staff training and development
- Order Management System
- Scheduling and coordination
- Conflict Resolution
- Networking
- Staff Management
- Merchandising
- Self Driven and Motivated
- Customer Service
- Warranty administration
- Multitasking Abilities
Certification
Harley Davidson
Parts Master Level through HDU (Harley Davidson University)
Service Master Level through HDU (Harley Davidson University)
Glenn Shepard Manager and Leadership Conference
(08-10-2018) HCRI-ORG-PROGRAM-340938 and SHRM ACTIVITY #18-C50MA
Languages
English
Timeline
Fixed Operations Manager
Momentum Holdings - Hooligan Harley Davidson
05.2022 - Current
Parts & Service Manager
Roadhouse Harley Davidson
07.2020 - 04.2022
Service Advisor & Parts Specialist
Black Diamond Harley Davidson
12.2018 - 07.2021
Parts Manager
Lawless Harley Davidson
02.2017 - 11.2018
Parts Specialist
Thunder Mountain Harley Davidson
03.2015 - 01.2017
Parts Manager
Lawless Harley Davidson
10.2011 - 03.2015
No Degree - General Studies
University of Phoenix
High School Diploma -
Carbondale Community High School
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