Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Grant Kranig

Huntington Beach,CA

Summary

Manage diverse customer needs in the automotive setting by analyzing problems, coordinating schedules, and completing accurate paperwork. Focused on serving every customer with professional, reliable, and knowledgeable support. Excellent interpersonal, communication and multitasking abilities. Driven Junior Automotive Technician with ambition and motivation to learn and become an expert in the automotive field.

Overview

2
2
years of professional experience

Work History

Assistant Service Writer / Mechanic

Doctor J Automotive
Huntington Beach, CA
08.2021 - 06.2022
  • Courteously greeted customers and assisted with initiating service requests.
  • Created service order requests by documenting customer complaints and repair needs in work orders.
  • Provided time and cost estimates for proposed service to gain customer authorization.
  • Documented service information in system within client profiles and updated repair status.
  • Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Provided job estimates by conducting research and contacting vendors.
  • Invoiced final customer orders and communicated expectations for completed time and costs.
  • Responsible for ordering and stocking all shop parts and general shop organization.
  • Pickup and delivery of vehicles from outside vendors such as suspension, body work, and exhaust repair.
  • Picked up parts when necessary, to ensure a promised completion dates and times.
  • Provide shuttle service to customers when necessary while vehicle is being serviced.
  • Preformed minor services and repairs, including tire mount and balance, battery service and installation, oil changes, and windshield wiper blade and light bulb replacement.

Freight Team Associate

Home Depot
Laguna Niguel, CA
06.2020 - 08.2021
  • Unloaded incoming tractor trailer deliveries with the use of hand trucks, pallet jacks, and stock pickers to move merchandise throughout the store.
  • Stocked shelves with new inventory while maintaining a high standard organization and visual appeal.
  • Managed and organized down stock to ensure full product availability.
  • Followed proper stock rotation procedures to minimize obsolescence and the removal of damaged or outdated items from sales floor.
  • Supervised new employees by communicating nightly assignments, providing direction, and overseeing their work was completed to a high standard per instructed.
  • Communicated with customers to answer questions and provide friendly professional assistance.

Education

High School Diploma -

OFL
San Juan Capistrano
10.2021

Skills

  • Schedules Coordination
  • Client Communication
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Upselling Products and Services
  • Customer Service
  • Cost Estimates
  • Coordinating Schedules
  • Establishing and Maintaining Customer Relationships
  • Billing Adjustments and Refunds
  • Proactive Self-Starter
  • Invoice Preparation and Processing
  • Time Management
  • Excellent Attention to Detail
  • Strong Analytical and Problem-Solving Skills

Awards

  • Home Depot Employee of the Month October 2020
  • Home Depot 4 Homer Awards for Outstanding Performance

Timeline

Assistant Service Writer / Mechanic

Doctor J Automotive
08.2021 - 06.2022

Freight Team Associate

Home Depot
06.2020 - 08.2021

High School Diploma -

OFL

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Grant Kranig