Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brad Kyle

Bargersville,IN

Summary

Dynamic IT Manager committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Application Support Analyst

Red Technologies
07.2021 - 09.2023
  • Collaborated with developers, analysts and project managers to expedite incident resolutions. This included daily testing of deployments and bugs releases.
  • Debug and resolve technical issues related to transportation management software.
  • Communicated complex technology solutions to diverse teams across all platforms. This would include internal software and external client transportation software.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows. Training staff on new procedures and building documentation.
  • Conducted and supported implementation delivery with client and internal departments.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Demonstrated advanced knowledge of software delivery lifecycle and varied delivery methodology.
  • Accommodated delivery challenges specific to SaaS delivery environment
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Managed all internal and external testing for daily deployments.
  • Installed, configured and provided ongoing configuration management for five different transportation management custom applications.
  • Involved in all testing procedures and wrote test cases and scenarios for development team.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Installed, configured and provided ongoing configuration management for five custom applications
  • Developed and maintained effective client communications to guarantee client satisfaction and improve client retention by 100%
  • Developed and maintained effective client communications to guarantee client satisfaction and improve client retention by 100%
  • Provided updated patches for operating systems and system configuration to improve efficiency 100%

IT Manager

Ryder Logistics
12.2019 - 07.2021
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Interacted and negotiated with vendors, outsources and contractors to secure products and services.
  • Involved in all testing procedures and wrote test cases and scenarios for development team.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Oversaw IT department operations and training.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Used Scale WMS to track, maintain and update trouble tickets.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.

Epic User Support Analyst

CTG
01.2013 - 07.2018
  • Offered input for complex documents to support client-ready final versions.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Organized and detail-oriented with strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

Some College (No Degree) - Information Technology

Kaplan IT
Indianapolis, IN

Ministry - Ministry

School Of Ministry
Toronto, Ca
06.2007

High School Diploma -

Seymour High School
Seymour, IN
06.2004

Skills

  • Shipping Solutions
  • Customer-Facing Presentation Skills
  • Test Plans and Cases
  • Hardware Integration
  • Testing Activities
  • UAT Support
  • Data Analysis
  • Configuration Management
  • Deskside Support
  • Software and Hardware Issues
  • Troubleshooting and Diagnostics
  • Service Desk Team Management

Certification

HDI Customer Service

Datadog Foundation

Datadog Site Reliability Engineer

Hadoop Big Data

Timeline

Application Support Analyst

Red Technologies
07.2021 - 09.2023

IT Manager

Ryder Logistics
12.2019 - 07.2021

Epic User Support Analyst

CTG
01.2013 - 07.2018

Some College (No Degree) - Information Technology

Kaplan IT

Ministry - Ministry

School Of Ministry

High School Diploma -

Seymour High School

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Brad Kyle