Passionate Emergency Management professional recognized for outstanding dedication, service, and leadership. Team-oriented individual with over 24 years of experience in fire, EMS, and emergency management. Additionally, led and managed exceptional teams for Marriott Management Services that provided outstanding customer service and financial management.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Battalion Chief
Denton Fire Department
Denton, TX
10.1999 - Current
Enhanced community preparedness by developing and implementing comprehensive emergency management plans.
Oversaw proper implementation of best practices, policies, and procedures in alignment with regulations, operational needs, availability of supplies from vendors, and medical equipment carried on our ambulances.
Developed and Coordinated EMS QI/QA program from zero reviews to over 20% of total call volume per month that focuses on improving our program through continuous improvement.
Ended last fiscal year with expenditures 10% below budget despite seeing increase of 12% in EMS run volume.
Anticipate customer needs and continuously adjust our processes to improve outcomes and increase our efficiencies whether it is through internal adjustments or working with vendors on improved products, etc.
We are customer focused, acclimated to anticipated future needs, empowering and developing our team to deliver great results, and improving our main mission of improving life safety.
Worked directly with field training officers, other Chief Officers, and operations personnel to ensure that all personnel are always exceeding set training standards set forth by various regulatory departments including TCFP, ISO, TIFMAS, FAA, NFPA, etc.
Collaborated with local agencies for effective disaster response, streamlining communication and coordination.
Managed budgets and resources efficiently, ensuring adequate funding for emergency management operations.
Established strong relationships with external partners for improved collaboration during crisis situations.
Oversaw recovery efforts following disasters, coordinating resources and support to affected communities.
Led team of professionals in managing emergencies, fostering supportive work environment that prioritized safety.
Maintained up-to-date knowledge on industry best practices, incorporating new ideas into existing processes when appropriate.
Maintained current understanding of local, state and federal guidelines for emergency response.
Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
Kept everyone informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
General Manager
Sodexho Marriott Services
Dallas, Texas
08.1993 - 10.1999
Produced operating reports and budgets efficiently, timely, and accurately.
Determined feasibility of accounts and made recommendations to Area Manager.
At one facility, helped increase economic profit by approximately 300% and received overall average score of 9.04 out of 10 on our customer satisfaction surveys.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Completed pre-opening design, purchasing, hiring, training, marketing, and customer communications at new facilities.
Established specific facility goals, and then tracked and achieved KRIs.
Consistently achieved “green” audits from Marriott Auditors of operational standards.
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Mitigated business risks by working closely with staff members and assessing performance.
Education
Bachelor of Science - Hotel, Restaurant, and Tourism Management
Golden Gate University
1993
Skills
Verbal and Written Communication
Complex Problem-Solving
Community Engagement
Crisis Communications
Operational Efficiency
Emergency Management
Facility and equipment maintenance
Municipal Codes
Damage, danger, and loss prevention
Occupational safety
Staff Development
Quality control guidelines
Emergency Response Coordination
Problem-solving aptitude
Certification
Texas Department of State Health Services:
Licensed Paramedic
EMS Instructor
EMS Provider Administrator of Record
Texas Fire Commission:
Master Level for Firefighter, Fire Investigator, ARFF, and Fire Inspector
Hazmat Incident Commander
Instructor III and Field Examiner
Fire Officer I-IV
Driver/Operator, Wildland, and Incident Safety Officer
National Fire Academy:
Executive Fire Officer
Texas A and M:
Fire Service Chief Executive Officer
Affiliations
Denton Chamber of Commerce Leadership Denton Program (previous positions held):
Selection Committee Chair
General Chair
Fire Instructors Association of North Texas (FIANT): 2010-2018:
Various Leadership Positions including President of the organization.
Timeline
Battalion Chief
Denton Fire Department
10.1999 - Current
General Manager
Sodexho Marriott Services
08.1993 - 10.1999
Bachelor of Science - Hotel, Restaurant, and Tourism Management
Golden Gate University
Texas Department of State Health Services:
Licensed Paramedic
EMS Instructor
EMS Provider Administrator of Record
Texas Fire Commission:
Master Level for Firefighter, Fire Investigator, ARFF, and Fire Inspector
Hazmat Incident Commander
Instructor III and Field Examiner
Fire Officer I-IV
Driver/Operator, Wildland, and Incident Safety Officer
National Fire Academy:
Executive Fire Officer
Texas A and M:
Fire Service Chief Executive Officer
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