Summary
Overview
Work History
Education
Skills
Timeline
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Tessa L. Perry

Soldotna,AK

Summary

Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing 10 plus years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.

Overview

17
17
years of professional experience

Work History

Mail Carrier

Zetrick LLC
Soldotna, AK
11.2021 - Current
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Handled undeliverable mail in accordance with established procedures.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Furnished customers with postal information and provided change of address information and other related postal forms.
  • Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
  • Delivered various types of mail on routes according to strict timelines.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Ecommerce

Sportsman's Warehouse
Soldotna, AK
07.2017 - Current
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built trusting relationships with customers by making personal connections.
  • Helped average of 45 plus customers per day by responding to inquiries and locating products.
  • De-escalated problematic customer concerns, maintaining calm, professional & friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts.
  • Made outbound calls to obtain account information..
  • Answered over 60 inbound calls per day and directed to individuals or departments.

Store Manager

Go Wireless / Verizon
Columbia Falls, MT
11.2015 - 06.2017
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Achieved sales quota by incorporating social media and brand marketing.
  • Maintained professional network of potential clients and business opportunities.

Operations Laborer

Plumcreek Timber Company
Columbia Falls, MT
08.2007 - 10.2015
  • Trained over 30 new employees on company standards and safety procedures.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Participated in company training sessions to improve skills and boost process knowledge.
  • Coordinated communication between equipment operators via two-way radios and hand signals.

Education

Associates of Arts -

Flathead Valley Community College

Associates of Science -

Flathead Valley Community College

Skills

  • Recruiting and hiring
  • Social media savvy
  • Rapport and relationship building
  • Service-driven sales
  • Sales process
  • Client relations and retention
  • Research ability
  • Meticulous attention to detail
  • Schedule coordination
  • Superior computer skills
  • Product Knowledge
  • Customer Service
  • Training and coaching
  • Proficient in Microsoft
  • Focused on customer satisfaction
  • Skilled multi-tasker

Timeline

Mail Carrier

Zetrick LLC
11.2021 - Current

Ecommerce

Sportsman's Warehouse
07.2017 - Current

Store Manager

Go Wireless / Verizon
11.2015 - 06.2017

Operations Laborer

Plumcreek Timber Company
08.2007 - 10.2015

Associates of Arts -

Flathead Valley Community College

Associates of Science -

Flathead Valley Community College

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Tessa L. Perry