Brad Laplander

Oversee complete operations of production body shop. Maintain a healthy, safe, professional environment for employees and customers . Communication with customers, insurance companies, and employees to help meet deadlines. Order and monitor parts. Maintain training in industry up to date standards and tools. Quality control for repairs and delivery of customer vehicles. Building safety and maintenance standards.

• Maximized productivity through effective time management, completing multiple complex projects within tight deadlines.
• Contributed to team success by collaborating with other technicians on large-scale projects that required coordination of skills and knowledge sharing.
• Kept up-to-date on industry trends and advances in automotive technology through ongoing training programs and certifications.
• Promoted a safe working environment by adhering to industry standards and following established safety protocols during all repair procedures.

• Gained repeat business from satisfied clientele who referred friends, family members, or colleagues looking for reliable auto body services after accidents or collisions-related damage.
• Demonstrated expertise in the use of various auto body repair tools, including frame machines, hydraulic jacks, and welding equipment.
• Improved vehicle safety by conducting comprehensive inspections and identifying necessary repairs after collisions.
• Consistently met or exceeded company performance metrics related to turnaround times, quality of workmanship, and overall customer satisfaction ratings.
• Collaborated with insurance adjusters to negotiate fair prices for customers, resulting in favorable outcomes for all parties involved.
• Increased shop efficiency by maintaining a clean, organized work environment and managing inventory of repair tools and equipment.
• Enhanced customer satisfaction by providing timely and accurate damage assessments for collision repairs.
• Mentored and trained new employees, sharing valuable insights on industry protocols and best practices for successful career growth within the company.
• Streamlined workflow with thorough documentation of repair processes, ensuring accurate record-keeping for future reference.
• Provided excellent support to fellow technicians when troubleshooting complicated issues or seeking guidance on best practices for specific tasks.
• Managed workflow effectively by prioritizing projects based on urgency, complexity, and estimated time required for completion.
• Reduced repair times by efficiently diagnosing and addressing automotive collision issues.
• Replaced and repaired vehicle parts according to work order instructions.