Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brad Lee

Abington,PA

Summary

Results-driven professional seeking a full-time position to tackle professional challenges and leverage strong interpersonal skills, excellent time management abilities, and problem-solving expertise. Committed to maintaining dedication and efficiency to contribute effectively to organizational success. Eager to apply skills and contribute to a collaborative and innovative team environment.

Overview

13
13
years of professional experience

Work History

ADMINISTRATIVE SERVICES

Pennsylvania Hospital
03.2017 - Current
  • Greet, screen, schedule and direct patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances
  • Retrieves and processes incoming medical records/images, ensures scanning and physician review is completed
  • Ensures diagnostic testing and other evaluations are completed before visit if applicable
  • Assist attending physicians with outpatient hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary
  • Schedules required procedures and OR/Lab for patients at provider direction
  • Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, preoperative testing, xrays, scans, MRI's, labs, EKG as necessary for completion of preoperative packages
  • Responsible for the timely submission of pre-op cases, and ensure accuracy of information and correct forms completed and signed in advance of procedure
  • Processes medication refill request, triage to appropriate clinical staff
  • Coordinates and schedules cases with medical equipment representatives as required
  • Obtains medication pricing and coverage information for patients
  • Initiate Tier 1 prescription exemptions as needed
  • Schedules test, procedures, and other clinical follow up services as requested by the providers
  • Completes medical records request
  • Handles all patients correspondence, including mypennmedicine messages
  • Answers and screens all phone calls and patient inquiries
  • Take appropriate messages/ delegate to appropriate staff
  • Maintain multiple calendars, clinical schedules, surgery/procedure schedules
  • Maintain physician Epic template
  • Attend and take minutes in meetings when necessary
  • Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses
  • Updates CV's in FEDs
  • Create/Edit and distribute letters per attending physician's direction
  • Coordinates submission and approval of journal articles, and permission as directed
  • Coordinates visits for visiting scholars
  • Coordinates visits and interview schedule for the recruitment of faculty
  • On call schedule Management with the ability to enter and make changes to the call schedule in appropriate systems Qgenda, etc
  • Use CPT codes for scheduling procedures/ surgeries/ admissions and link correct primary diagnosis
  • Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes.
  • Maintain comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals
  • Ensure all pre-registration items are completed to allow timely and complete billing.

PATIENT SERVICE COORDINATOR

University of Pennsylvania Hospital
01.2015 - 03.2017
  • Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identify opportunities to improve patient experience
  • As per practice /department protocols and or measurements: answer phones in timely manner, manage/ handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR
  • Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/ appointment location, communicating changes and conrming appointments , and, as needed, ofering alternatives and canceling/ rescheduling appointments
  • Responsible for arriving/ departing activities of patients at practice and performs point of service activities: collect copays and records accurately, obtains necessary signatures/ forms, obtains insurance cards and referral/authorizations, updates appointment status in EMR, and nalizes all check out procedures
  • Communicates with patients regarding patient ow and wait times- keep managers aware of potential issues as they arise
  • Issues referrals and obtains pre-authorizations for patients as required and as per protocol
  • Maintains up to date knowledge of insurance requirements pertinent to patient service service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment and referral
  • Validates patient demographic/ insurance information and or registers new patients into EMR using established protocol
  • Records receipts accurately to ensure end of the day reconciliation: participates in cash reconciliation delineations
  • Resolves work queues and or issues from front end reports; proactively prioritizes recovery of missing charges
  • Order supplies for the oce and generate front end process reports.

PATIENT SERVICE REPRESENTATIVE

University of Pennsylvania Hospital
01.2012 - 01.2015
  • Providing excellent customer service to patients and their families throughout the registration and scheduling process
  • Facilitating navigation and ease for patients during the phone interaction process
  • Assisting patients with communication to insurance companies as well as serving as a liaison between patient and clinical staff
  • Data entry of confidential and numerical patient information into EPIC system with accuracy
  • Utilizing solid judgment and providing information for patients that have urgent medical problems and complaints
  • Practicing meticulous follow up in generating referrals for patients in a timely manner
  • Register new/follow up patients and inform them of appropriate practice policies for their appointment needs
  • Continuing education by attending personal growth classes- Servicing patients and families to excellence by efectively communicating to resolve patients concerns quickly.

Education

MBA - Business Management

Thomas Jefferson University
Philadelphia, PA
05.2026

BA- BUSINESS MANAGEMENT -

Cheyney University
Cheyney, PA
01.2005

Skills

  • Electronic Medical Records training (EPIC)
  • Cost Estimates
  • Explanation of Benefits
  • Insurance Verification (covered and non-covered services)
  • Insurance Authorization
  • Benefit Collection
  • Strong Customer Service Experience
  • ACD Training
  • Conflict resolution
  • Organizational skills
  • Project coordination
  • Effective communication
  • Process improvement
  • Office administration
  • Attention to detail
  • Time management
  • Multitasking capabilities
  • Excellent Communication
  • Analytical Thinking
  • Interpersonal Skills
  • Business Administration

References

References available upon request

Timeline

ADMINISTRATIVE SERVICES

Pennsylvania Hospital
03.2017 - Current

PATIENT SERVICE COORDINATOR

University of Pennsylvania Hospital
01.2015 - 03.2017

PATIENT SERVICE REPRESENTATIVE

University of Pennsylvania Hospital
01.2012 - 01.2015

MBA - Business Management

Thomas Jefferson University

BA- BUSINESS MANAGEMENT -

Cheyney University

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Brad Lee