Brad Lyons
Belton,TX
Summary
Results-driven VP of Digital Customer Experiences and E-commerce managed over 100 teammates across five teams. Drove growth and optimized processes through strategic leadership, financial management, and stakeholder engagement across multiple verticals. Adapted to dynamic environments while consistently achieving high-impact results.
Overview
35
35
years of professional experience
1
1
Certification
Work History
VP, Digital Customer Experiences and E-commerce (retired)
McLane Company, Inc
01.1999 - 01.2026
- During my tenure at McLane Company, Inc. I have had the privilege to work in multiple areas throughout the organization including Engineering, Quality Assurance, Data and Analytics, Information Technology, Project Management, Help Desk Operations and Telecom.
- Lead a modernization effort to migrate to AI Engineering, DevSecOps, Agile and Cloud.
- Lead engineer and project manager for a legacy systems conversion enabling McLane to grow its Grocery warehouse footprint beyond the 26 physical locations that were dictated by the system helping grow the company to a $50B leader in logistics.
- Reorganized the Procurement, Help Desk and Telecom leadership to increase customer satisfaction and maximize operational efficiency.
- During the telecom modernization, reduced spend by almost $1M dollars per year.
- Improved customer CSAT by 1.5 points in our Help Desk operations.
- Pioneered a new Desktop and Mobility team to enable work from in response to the pandemic.
- Modernized our IT collaboration and meeting space capabilities.
- Led strategic initiatives to optimize supply chain operations and enhance efficiency across multiple departments.
- Directed cross-functional teams to implement process improvements, resulting in increased operational effectiveness and cost reduction.
- Developed and executed comprehensive business plans to expand market presence and drive revenue growth.
Senior Consultant
Merge Computer Group
01.1996 - 01.1999
- Provided consulting services for Year 2000 compliance project, managing all aspects of client’s business; completed project under budget and ahead of schedule.
- Promoted major brands such as Marlboro, Virginia Slims, Benson & Hedges, Merit, and Parliament nationwide as a consultant on the Direct Marketing team.
- Philip Morris USA - As a consultant on the Direct Marketing team, responsibilities included the nationwide promotion of major brands like Marlboro, Virginia Slims, Benson & Hedges, Merit and Parliament. In addition to the technical responsibilities, analysis of government FDA regulations was necessary to determine their effect on direct marketing efforts.
Engineer
Electronic Data Systems, EDS
01.1994 - 01.1996
- Developed a highly successful enterprise-wide Data Dictionary system. Conducted O365 training for EDS/Richmond, reducing costs by delivering in-house sessions and setting benchmarks for quality in audio and video presentations.
- Designed and implemented electronic systems to enhance operational efficiency.
- Collaborated with cross-functional teams to develop innovative engineering solutions.
- Conducted thorough analyses of system performance to identify improvement opportunities.
Consultant
Howard Systems International
01.1992 - 01.1994
- Signet Bank/EDS - Delivered 24x7 support for Account Reconciliation Package, ensuring seamless operations for client. Decreased month-end run-time by 75 percent, enabling EDS to maintain contractual compliance with system ‘up-time’ requirements.
- Led strategic initiatives to optimize client operations and enhance overall efficiency.
- Developed tailored solutions addressing unique client challenges, driving business growth.
- Facilitated workshops to educate clients on best practices and innovative technologies.
Engineer
Computer Sciences Corporation
01.1991 - 01.1992
- Provided both online and batch support for the Bill of Materials system supporting the manufacturing of the F-16 Fighting Falcon attack aircraft. Analyzed data, managed projects, and engineered solutions to establish a solid foundation for future information technology initiatives.
Education
Bachelor of Science - Computer Science | Mathematics
Texas State University
San Marcos, TXSkills
- Agile and DevSecOps expertise
- Decision-making
- Complex decision-making
- E-commerce strategy
- Critical thinking
- Difficult decision-making
- E-commerce technology
Certification
- Graduate: Dale Carnegie Effective Communications and Human Relations
Languages
Spanish
Timeline
VP, Digital Customer Experiences and E-commerce (retired)
McLane Company, Inc
01.1999 - 01.2026
Senior Consultant
Merge Computer Group
01.1996 - 01.1999
Engineer
Electronic Data Systems, EDS
01.1994 - 01.1996
Consultant
Howard Systems International
01.1992 - 01.1994
Engineer
Computer Sciences Corporation
01.1991 - 01.1992
Bachelor of Science - Computer Science | Mathematics
Texas State University
ATTRIBUTES
- Customer focused
- Strong technical foundation
- Intense desire for success enablement
- Able to cultivate good teammate relationships built upon trust
- Able to make tough decisions
- Able to effectively execute the vision of the CIO into actionable items
- A champion of beliefs and values
- Able to effectively communicate with executive leadership both orally and in written form