Summary
Overview
Work History
Education
Skills
Timeline
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Brad McDonald

Summary

Sales professional with proven track record in driving revenue growth and customer satisfaction. Strong ability to collaborate with teams and adapt to changing market needs. Expertise in client relationship management, negotiation, and strategic planning. Reliable and focused on delivering impactful results.

Overview

13
13
years of professional experience

Work History

Sales Advisor

SelectQuote
09.2023 - Current
  • Consistently ranked in the top 3% of sales advisors out of 233 advisors, demonstrating exceptional performance and results.
  • Increased sales by offering advice on purchases and promoting additional products, while following company protocols.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Provided expert product knowledge to customers, leading to multiple informed insurance purchasing decisions and increased satisfaction levels.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor during 800-1000+ outbound calls a day

Member Engagement, Sales Representative

Inovalon
02.2022 - 09.2023
  • Constantly exceeded sales goals as a top tier sales representative.
  • Clarified various healthcare options and their benefits, ensuring compliance with HIPAA regulations to protect client members' personal health information.
  • Set up appointments through CRM for in house or home visits with a registered nurse for annual health assessments, to bring down client costs while increasing member quality of life, longevity, and satisfaction.
  • Ensured client regulations were met through quality assurance.
  • Promoted and essential in upstart of successful nationwide program. I collaborated with sales and I.T. management to provide customer feedback, recommending innovative sales strategies, and operational changes needed.
  • Oversaw sales training meetings of 22 upstart agents on Microsoft Teams, as well as continued education training.
  • Created an online LMS as a quick reference guide for commonly asked questions, steps to the sale, and client/company guidelines for all current and future agents. LMS cultivated a deep understanding of new CRM software streamlined the features to answer questions while overcoming objectives, shortening call times significantly, and increasing client, member, and agent satisfaction.




Inbound/Outbound Sales Representative

Trident Marketing
01.2016 - 02.2020
  • Top tier agent who never fell below #5 on the leader board in Direct TV and Dish Network sales.
  • Achieved and exceeded daily sales goals for both Inbound and outbound sales calls.
  • Exemplified customer service by following through and beyond the sale to ensure customer satisfaction, as well as building relations for future.
  • Product knowledge of all products and software.
  • Privacy and accuracy handling personal customer information, credit checks, and credit card payment information.
  • Attended weekly sales and on going training meetings.
  • Participated in routine team building exercises.

Area Sales Manager

Stein Mart
10.2012 - 01.2016
  • Men's fashions increased sales 22% while Ladies accessories increased 17% from innovative merchandising, scanning all products for weekly sales and mark downs, proper sales training, and customer satisfaction.
  • Partnered with store and corporate management to plan and execute weekly-quarterly sales strategies.
  • Resolved and followed up on customer escalations to insure customer satisfaction.
  • Prepared daily reports, register transaction reconciliation , monetary reconciliation, bank deposits, credit card batches ensuring all store opening or closing procedures were completed.
  • Received and processed merchandise trucks twice weekly of between 500-1000 boxes.
  • Motivated employees with continuous training on the spiffs and perks of credit card enrollment for our customers and setting goals.
  • Educated customers about the benefits of opening a credit card, to ensure our weekly credit card enrollment quota was met daily.
  • Trained and managed a sales team of 30.
  • Both of my respective departments were voted “Best Of” for 3 years straight.

Education

Provisional Brokers License - Real Estate

Daniel J Farr
Fayetteville, NC
12.2006

High school or equivalent - GED

Garnet Career Center
Charleston, WV
06.2000

Skills

  • CRM software proficiency
  • Microsoft software proficiency
  • Strong empathy skills
  • Demonstrated sales expertise
  • Highly energetic
  • Attention to detail

Timeline

Sales Advisor

SelectQuote
09.2023 - Current

Member Engagement, Sales Representative

Inovalon
02.2022 - 09.2023

Inbound/Outbound Sales Representative

Trident Marketing
01.2016 - 02.2020

Area Sales Manager

Stein Mart
10.2012 - 01.2016

High school or equivalent - GED

Garnet Career Center

Provisional Brokers License - Real Estate

Daniel J Farr

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Brad McDonald