Brad Murray
Polk City
Summary
Experienced automotive service professional with over 15 years of leadership in fast-paced repair facilities. Skilled in team management, customer service, and driving business success. Proven ability to reduce customer complaints, boost revenue, and maintain high profit margins. Dedicated to delivering top-quality service and building lasting customer relationships.
Overview
30
30
years of professional experience
Work History
Service Advisor
Granger Motors
Granger
05.2014 - 03.2025
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Provided top quality control and eliminated downtime to maximize revenue.
- Upsold additional products or services when appropriate.
- Prepared invoices for services rendered and collected payments from customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Resolved customer complaints in an efficient and courteous manner.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Service Manager
GOODYEAR SERVICE CENTER
Johnston
01.2010 - 05.2014
- Service Manager for a fast-paced automotive repair facility.
- Responsibilities include strategic planning, staffing, and frontline customer service.
- Manage a staff of 5, which includes sales associates and technicians.
- Helped make Johnston the #1 store in the company for sales volume and profit dollars.
- Reduced customer complaints and increased revenue by 25%.
- Handle an average of 30 customers per day.
- Consistently maintained a 62% gross profit for 2010 and 2011.
Manager/Co-Owner
Midas Auto Systems Experts
Des Moines, Clive, And Ames
01.2005 - 01.2010
- Independently responsible for helping to turn around three struggling stores in the Midas chain in Ames, and the Des Moines area. Helped with service center preparation, staffing, on-time customer service satisfaction, and safety in a multi-chain store environment.
- Managed multiple staff members, which included sales associates, general service technicians, and mechanical technicians.
- Served as a Safety Advisory Council Member for the Central Region.
- Produced the highest profit dollars among Midas locations in 2009, with a 9.9% gain prior to the previous year. Also, the lowest cost of goods sold was 39.7% in 2009.
- Accomplished the highest sales in brakes and exhaust out of 37 stores in 2009.
Education
Service Management Training - Essentials of Sound Service Management
Development
Las Vegas, NV01.2002
Computer Aided Drafting and Design -
Vatterott College
Des Moines, IA06-2000
Diploma - Automotive Technology
Screven Country High School
Sylvania, GA06-1993
Skills
- Customer retention strategies
- Automotive repair knowledge
- Sales and upselling techniques
- Experience Inventory management
- Conflict resolution
- Team leadership
Affiliations
- Father God, wife, kids, extended family and friends.
- Love spending time with my two dogs. Zeus and Georgia.
- Cannot miss College game day!! Go Dawgs!
Certification
- Ford Level 3 Master Certified Service Advisor Training
- CDJR Level 3 Master Certified Service Advisor Training
- Ford and CDJR Management Training
Timeline
Service Advisor
Granger Motors
05.2014 - 03.2025
Service Manager
GOODYEAR SERVICE CENTER
01.2010 - 05.2014
Manager/Co-Owner
Midas Auto Systems Experts
01.2005 - 01.2010
Service Management Training - Essentials of Sound Service Management
Development
Computer Aided Drafting and Design -
Vatterott College
Diploma - Automotive Technology
Screven Country High School
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