Brad Nordberg
South Jordan,UT
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
13
13
years of professional experience
Work History
Service Manager
Stotz Equipment
02.2020 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
Parts Manager
Stotz Equipment
01.2009 - 01.2019
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Education
High School Diploma -
Bingham High School
South Jordan, UT05.2002
Skills
- Return Processing
- Scheduling Software
- Project Management
- Email Software
- Ordering Parts
- Vendor Relations
- Forklift Operation
- Staff Training
- Operations Management
- Managing Parts
- Energy Efficiency
- Performance Improvement
- Reviewing Deliveries
- Judgment and Decision-Making
Timeline
Service Manager
Stotz Equipment
02.2020 - Current
Parts Manager
Stotz Equipment
01.2009 - 01.2019
High School Diploma -
Bingham High School