Brad Osborn
Battle Creek
Summary
Dynamic Manager with Expertise in budget management and vendor relations, successfully streamlining operations to enhance efficiency. Recognized for exceptional customer service and effective communication, fostering a collaborative environment while achieving departmental objectives and driving cost-effective solutions.
Overview
33
33
years of professional experience
Work History
IPF Service Manager
Michigan State University
Hickory Corners
09.2017 - Current
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Conducted performance reviews and provided constructive feedback to staff members.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Utilized technology to streamline service operations and improve customer experience.
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Facilitated communication between the service department and other company divisions.
- Addressed customer questions and concerns regarding products and services.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Collaborated with customers to offer solutions to service needs.
Administrative Services Manager
State Farm Insurance Inc
Kalamazoo
07.1992 - 09.2017
- Prepared monthly reports detailing accomplishments of the department's objectives.
- Planned and controlled budgets for contracts, equipment and supplies.
- Supervised a team of administrative support staff; provided ongoing feedback on job performance.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Developed strong relationships with vendors providing goods or services to the organization.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Assisted in developing long-term plans for office administration operations.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Established work procedures or schedules to organize daily work of administrative staff.
- Analyzed financial data related to expenditures and revenue sources in order to develop cost-effective solutions.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Collaborated closely with other departments to coordinate activities and maximize resources.
- Implemented effective strategies for streamlining workflow processes across multiple departments.
- Managed the daily operations of the department to ensure compliance with organizational goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Master of Science - Business Administration
Central Michigan University
Mount Pleasant, MI12-1994
Master of Arts - Facilities Management
Central Michigan University
Mount Pleasant, MI12-1990
Skills
- Budget and vendor management
- Customer service and support
- Effective communication skills
- Facility and operations management
- Meeting coordination and facilitation
- Multitasking expertise
Timeline
IPF Service Manager
Michigan State University
09.2017 - Current
Administrative Services Manager
State Farm Insurance Inc
07.1992 - 09.2017
Master of Science - Business Administration
Central Michigan University
Master of Arts - Facilities Management
Central Michigan University
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