Monitored inmates' activities within the prison and ensured compliance with rules and regulations.
Settled disputes between inmates.
Interacted with visitors at the facility entrance desk in a professional manner while ensuring that only approved individuals are allowed access inside the prison walls.
Supervised and made cell assignments.
Provided emotional support for victims of crime who were visiting the facility seeking information about their offenders.
Coordinated shakedowns to locate and remove unauthorized items.
Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
Enforced all prison rules while maintaining order among the inmates.
Assisted medical personnel in providing care for sick or injured inmates by escorting them to appointments or administering medications according to doctor's orders.
Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
Organized inmate programs such as educational classes, recreational activities, religious services, counseling sessions, and job assignments.
Provided guidance and support to inmates during times of crisis or distress.
Conducted scheduled headcounts to verify presence of prisoners.
Inspected locks, window bars, doors, and security systems to support escape prevention.
Assigned daily tasks and responsibilities to employees and filled out daily work logs.
Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
Completed routine maintenance and repair.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Identified needs of customers promptly and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked with cross-functional teams to achieve goals.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Achieved cost-savings by developing functional solutions to problems.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Assisted with customer requests and answered questions to improve satisfaction.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Recognized by management for providing exceptional customer service.
Operated equipment and machinery according to safety guidelines.
Worked effectively in team environments to make the workplace more productive.
Prioritized and organized tasks to efficiently accomplish service goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Managed inventory and supplies to ensure materials were available when needed.