Summary
Overview
Work History
Education
Skills
Timeline
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Brad Penny

Knightdale,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

21
21
years of professional experience

Work History

Senior Customer Support Specialist

Skillsoft
05.2006 - 09.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Handled customer inquiries via email ticketing system
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.

Cable Installation Technician

Time Warner Cable
08.2002 - 04.2006
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Demonstrated equipment capabilities to customer and responded to questions and complaints.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.

Education

High School Diploma -

Millbrook High School
Raleigh, NC
05.1990

Skills

  • Microsoft PowerPoint
  • Microsoft Excel
  • Salesforce
  • Dynamics 365
  • Five9 Soft Phone
  • Technical Support
  • Managing Multiple Tasks
  • Senior Leadership Support

Timeline

Senior Customer Support Specialist

Skillsoft
05.2006 - 09.2023

Cable Installation Technician

Time Warner Cable
08.2002 - 04.2006

High School Diploma -

Millbrook High School

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Brad Penny