Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Brad Prout

Laguna Niguel,CA

Summary

Tech operations, management, and SaaS customer success professional with 8 years of high-growth startup experience. I'm currently focused on scaling complex startup operations, consumer/B2B products/services, and SaaS customer success within the tech industry. I believe that building strong and empathic teams is the key to success.

Overview

8
8
years of professional experience

Work History

Principal Customer Success Manager - Enterprise

Delivery Solutions (UPS Owned)
02.2024 - Current
  • Support a portfolio of Enterprise customers with focus on expansion and renewals
  • Enable customers to make informed decisions on current and future Omnichannel initiatives leveraging our software and services
  • Manage multi-stakeholder, multi-stage pipeline with continuous follow-up and engagement
  • Demonstrate the value of our products and services through effective communication and presentation skills (often with C-level executives)
  • Lead ongoing strategic engagement as well as provide support for ongoing tactical efforts such as weekly, monthly, quarterly and annual business reviews


Senior Manager, Customer Success - Enterprise

Delivery Solutions (UPS Owned)
04.2022 - 02.2024
  • Craft unique, value driven and ROI based, presentations outlining the quantifiable benefits of proposed solutions
  • Identify at-risk customers, working collaboratively with key internal stakeholders and functional groups to prevent churn
  • Build strong, influential customer success stories for collaborative marketing opportunities
  • Track and report on key metrics, pipeline, performance to the plan and complete monthly, quarterly and annual reviews
  • Provide input to the business and product development plans to assist with the evolution of current products and the development of new ones
  • Represent Delivery Solutions at trade shows and industry conferences nationwide

Fleet Analyst

Curri
02.2021 - 04.2022
  • Work with other Fleet Analysts to bring more drivers to the Curri platform and streamline acquisition efforts
  • Maintain organized tracking of acquisition projects
  • Audit and track driver hours, truck logs, vehicle maintenance, and other operational data
  • Ability to read and interpret manifests from different verticals Schedule various delivery needs with drivers
  • Maintain good relationships with drivers and customers
  • Work with Operations to help fulfill special delivery requests
  • Work with sales on building quotes for various route and hotshot needs

Operations - SF Bay Area

Farmshelf
11.2019 - 04.2020
  • Launched Farmshelf indoor agriculture technology product and managed f&b clients at multiple consumer facing sites throughout the Bay Area including Twitter HQ, Chevron HQ, San Jose State University, Marriott Marquis, Waterbar restaurant and WeWork Foodlabs

City Launcher & Operations Manager

Lime
06.2018 - 09.2019
  • Responsible for everything that is necessary to launch new markets globally including recruiting, real estate acquisition, operations management, marketing, business development, PR, policy, and communications.

Key Responsibilities

  • Be ultimately responsible for ensuring Lime's success in each new market.
  • Source/sign commercial real estate space and office.
  • Recruit, hire, and train 15-25 local ops/mechanic employees in each city to execute daily operations.
  • Create the playbook for a successful city launch to implement in new cities globally.
  • In new markets, handling the end-to-end local operation with support from central Lime HQ. - Set-up and train local team to leave strong foundation on the ground.
  • Structure local partnerships, identify key events, and shape the go-to-market marketing plan.
  • Be the representative and voice for the Lime brand working with government relations.

City Launch Associate

Rinse
07.2017 - 05.2018
  • Responsible for new market launches in Boston, MA & Chicago, IL: - Recruit, hire, and train the local ops team to run each cities daily operations - Source & develop long-term partnerships and manage multiple vendor relationships - Research specific market opportunity & mitigate logistical pain points - Research and secure long-term commercial real estate space & set-up for operations pre-launch - Recruit, hire and train founding Rinse W-2 valet drivers - Work cross-functionally with our Corporate Ops, Product, Engineering, and Marketing teams to streamline procedures, strengthen our product, and improve the way we do things

Operations Lead

Rinse
10.2016 - 07.2017
  • Rinse is building the first and largest national (and global) brand in clothing care
  • We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of 'smart scheduling' and best-in-class quality, all supported by a strong technology backbone.

Account Executive

Yelp Eat24
07.2016 - 09.2016
  • Identified, contacted, and pitched the most important merchants and their decision makers in every major US market - Negotiated terms that forward the interests of both EAT24 and our restaurant partners - Utilized all aspects of Salesforce.com CRM to manage sales pipeline and qualify accounts - Managed book of business effectively for both a long sale and a short sale cycle environment - Refined sales messaging, prospecting, qualifying, and closing techniques

Education

Bachelor's degree - Applied Economics and Business Management

University of Oregon
06.2016

Skills

  • Cross-Functional Communication
  • CRM Software
  • Feedback collection
  • Consultative Sales
  • Product Knowledge
  • Client Relations
  • Strategic Planning
  • Customer Account Management
  • Account Management
  • Report Analysis
  • Customer Advocacy
  • Business Development

Timeline

Principal Customer Success Manager - Enterprise

Delivery Solutions (UPS Owned)
02.2024 - Current

Senior Manager, Customer Success - Enterprise

Delivery Solutions (UPS Owned)
04.2022 - 02.2024

Fleet Analyst

Curri
02.2021 - 04.2022

Operations - SF Bay Area

Farmshelf
11.2019 - 04.2020

City Launcher & Operations Manager

Lime
06.2018 - 09.2019

City Launch Associate

Rinse
07.2017 - 05.2018

Operations Lead

Rinse
10.2016 - 07.2017

Account Executive

Yelp Eat24
07.2016 - 09.2016

Bachelor's degree - Applied Economics and Business Management

University of Oregon
Brad Prout