Brad Shafer
Alexandria,MN
Summary
Professional, well organized automotive service manager with over thirty years of experience with a proven track record. Excellent leadership, team building, training and people management skills. Outstanding written, verbal and interpersonal communication skills. Extensive experience in the sales industry.
Overview
35
35
years of professional experience
Work History
Maintenance Technician
Alexandria Pro-Fab Co
09.2022 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Followed safety protocols to minimize workplace accidents.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Service Operations Director
Cenex Tire Pros
08.2012 - 04.2022
- Achieved continuous improvement in gross profitability from -14% to +33% in 5 years
- Increased repeat and referral business by using strong customer service and problem solving skills
- Used strong inventory and ordering skills to maintain profitability projections
- Presented monthly, quarterly and yearly spending and profitability reports to management and board of directors
- Coordinated with media campaigns for Tires Pros, OSM, Facebook and the Echo Press.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
Tow Truck Operator/Manager
A&A Towing
06.2006 - 08.2012
- Directed implementation of safety guidelines while working closely with local law enforcement
- Coordinated scheduling of trucks to ensure availability
- Led all aspects of training involving new drivers
- Responded to emergency calls in a professional and timely manner.
Automotive Technician, Service Writer, Service Manager & Store Manager
Plaza Tire & Auto
10.1989 - 06.2006
- Achieved management status after working within the company
- Built work orders and directed sales
- Organized the workload of the automotive technicians
- Built new clientele through radio advertising
- Collaborated with local businesses for sales events.
Education
Automotive Technology -
Willmar Technical College
Willmar, MNCollision & Property Damage Appraisal -
Willmar Technical College
Willmar, MNSkills
- Positive Attitude
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Customer Service Management
- Time Management
- Goal-Oriented
Timeline
Maintenance Technician
Alexandria Pro-Fab Co
09.2022 - Current
Service Operations Director
Cenex Tire Pros
08.2012 - 04.2022
Tow Truck Operator/Manager
A&A Towing
06.2006 - 08.2012
Automotive Technician, Service Writer, Service Manager & Store Manager
Plaza Tire & Auto
10.1989 - 06.2006
Automotive Technology -
Willmar Technical College
Collision & Property Damage Appraisal -
Willmar Technical College
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