Melenie Inclan
Tampa,FL
Summary
Proactive and reliable professional with over 4 years of experience in customer service and retail management roles. Skilled in handling front desk responsibilities, including cash management, customer interactions, and administrative tasks. Demonstrated ability to resolve customer issues efficiently and maintain a welcoming environment. Known for exceptional organizational skills and the ability to manage multiple tasks in fast-paced settings, ensuring smooth daily operations and enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Lead Keyholder
The Body Shop
04.2022 - 03.2024
- Opened inventory boxes and restocked shelves.
- Opened and closed 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
Cashier Supervisor
Lolis Mexican Cravings
09.2019 - 03.2022
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Successfully drove new product lines to increase annual profits by 5%.
Skills
- Team Management
- Store operations
- Customer Service
- Cash Handling Accuracy
- Organization skills
- Data Entry
- Verbal and written communication
- Guest Relations
- Inventory Monitoring
- Team Leadership
- Fluent Bilingualism
- Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Lead Keyholder
The Body Shop
04.2022 - 03.2024
Cashier Supervisor
Lolis Mexican Cravings
09.2019 - 03.2022