Summary
Overview
Work History
Education
Skills
Timeline
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Brad Syms

Brookhaven,MS

Summary

Accomplished Service Manager at Snider Fleet Solutions, adept in multitasking and leadership, significantly improved operational efficiency. Skilled in problem-solving and clear communication, successfully managed diverse teams and enhanced customer satisfaction. Demonstrated expertise in safety protocols and technical service, ensuring high-quality workmanship across roles.

Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.

Overview

13
13
years of professional experience

Work History

Crew Cheif

Air National Guard
10.2011 - Current
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Maintain inspection schedule
  • Make repairs as necessary/ determine kind of repair
  • Write up deficiencies and take time per job
  • Delegate jobs to lower enlisted and train enlisted

Service Manager

Snider Fleet Solutions
05.2023 - 01.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
  • Performed branch manager duties as well as service technician duties

Field Leader

AmeriGas Propane
03.2021 - 05.2023
  • Conducted regular site inspections to ensure adherence to safety regulations, maintaining a safe working environment at all times.
  • Implemented safety measures on job sites, reducing workplace accidents and ensuring employee wellbeing.
  • Led a diverse team of professionals, fostering an inclusive and collaborative work environment.
  • Resolved conflicts among team members proactively, creating a positive working environment conducive to success.
  • Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently.
  • Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
  • Filled in on other positions to complete routes when needed
  • kept up with gas codes to maintain safety for customers and employees

Service Technician

Blossman Gas
02.2015 - 03.2021
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.

Insulator

Metro Mechanical Services
03.2013 - 02.2015
  • Performed thorough post-installation inspections to ensure all areas were adequately insulated and free from gaps or defects.
  • Minimized waste by accurately measuring and cutting insulation materials to fit specific spaces precisely.
  • Prepared surfaces for insulation with help of adhesives, cement and other compounds.
  • Cut, formed and arranged insulation to promote efficiency of materials for each project.
  • Assisted in training new insulators in proper techniques for cutting, fitting, securing, and repairing insulation materials.
  • Read and understood blueprints and technical specifications for insulation installation.
  • Applied and handled insulating products such as foam, fiberglass and cloth with mud.
  • Fabricated fiberglass pipe and duct materials for installation in commercial and residential projects.
  • Applied knowledge of building codes, local regulations and safety requirements to all insulation projects.

Education

No Degree - Criminal Justice

Everest College
Phoenix, AZ

High School Diploma -

Davison High School
Davison, MI
05-2005

High School Diploma -

GASC
Flint, MI
05-2005

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Self-discipline
  • Initiative and Self-motivation
  • Leadership qualities
  • Crew leadership

Timeline

Service Manager

Snider Fleet Solutions
05.2023 - 01.2025

Field Leader

AmeriGas Propane
03.2021 - 05.2023

Service Technician

Blossman Gas
02.2015 - 03.2021

Insulator

Metro Mechanical Services
03.2013 - 02.2015

Crew Cheif

Air National Guard
10.2011 - Current

No Degree - Criminal Justice

Everest College

High School Diploma -

Davison High School

High School Diploma -

GASC

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Brad Syms