Summary
Overview
Work History
Education
Skills
Timeline
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Brad Thumudo

Franklin,OH

Summary

Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.

Overview

24
24
years of professional experience

Work History

Sr. Project Manager

Ahead Inc
Cincinnati, Ohio
09.2015 - Current
  • Managed delivery of assigned projects by providing oversight and quality control for matrixed resources assigned to project and being the face of Ahead to the Customer
  • Project Ownership - Scope control, schedule control, budget control
  • Understand and follow Ahead Delivery Methodology for every project and use only Ahead approved templates to communicate with the customer.
  • Understand budget per LOE as well as understand level of effort needed to complete projects on or ahead of time on or under budget
  • Anticipate problems and develop contingency plans on the fly.
  • Understanding the multiple ways revenue recognition is accounted for
  • Own the monthly forecast with a project plan that supports the forecast and communicate if issues are/will impact commitments.
  • Assisted in and helped create processes for:
  • Training new team members on Methodologies, Smartsheet, ServiceNow, Salesforce, DocuSign, as well as other internally utilized applications
  • Inspect/Enforce Methodology compliance
  • Solicit and champion ideas/improvements to the Methodology
  • Coach and mentor junior team members
  • Learn and help develop new processes quickly and encourage others to standardize.

Technical Support Manager

PCMS Datafit Inc
Cincinnati, Ohio
04.2013 - 09.2015
  • Responsible for coordination of all matters relating to customer third level services.
  • Track performance and how well the team has executed their objectives.
  • Implement processes to improve team productivity and efficiency.
  • Determine customer service requirements by maintaining contact with customers on a regular basis.
  • Improve customer service quality; establish and communicate services metrics; monitor and analyze results and implement necessary changes.
  • Maximize customer operational performance by providing technical advice, technical bulletins, and best-known method strategies.
  • Work closely with software development and project teams by providing input and feedback for customer implementations and product strategy.
  • Prepare quarterly incident reports and review with US Store Systems customers.
  • Direct liaison between US PCMS Store Systems support organization and UK PCMS Service Desk organizations to provide best in class application support for US customers.
  • Work directly with PCMS US technical specialists and consultants to resolve incidents as well as other issues impacting staff performance.
  • Monitor and track employee monthly performance and rate that performance by previously established guidelines for performance
  • Mentor department: this includes training and development of training tools to help elevate team members' technical support and practical knowledge.
  • Manage open incidents assigned within Technical Support team to ensure standard internal support processes (including escalation) are addressed and adequate information is shared to assure prompt closure.
  • Evaluate, recommend, order, and supervise installation of new store systems customer equipment for lab environment.
  • Approve and review department documentation for content and accuracy prior to disbursement and assure timely distribution.

Obsolescence/Storage Migration Project Manager/GE

Logic Technologies Inc, LTI
Blue Ash, Ohio
02.2012 - 04.2013
  • After 2 months of being employed, I was tasked with training new employees on processes and procedures.
  • Completed 40+ projects in brief time with company all ahead of expected deadlines.
  • Completed VM build of fifty-one high profile servers 2 months ahead of schedule that generated over four billion in revenue for GE Nuclear division.
  • After 7 months of employment, I was promoted from Obsolescence group to Storage Migration group.
  • Chosen from eleven other tenured employees for position.
  • Created multiple procedures and templates for streamlining build process for servers.
  • Worked with numerous groups both domestic and international on high profile projects in both build and storage organizations.

Project Manager

Axcess Financial
Cincinnati, Ohio
04.2011 - 01.2012
  • Lead PM for opening of offices in Lima Peru
  • Oversaw working closely with international shipping companies and customs for all equipment being shipped to overseas offices.
  • Managed department of twelve engineers in relation to desktop support, network support, server support and store support
  • Worked on complete store audit for upgrading of store POS equipment.
  • Compiling inventory of over 1200 stores domestically and over 350 stores internationally.

Project Manager

DPSciences Inc
Blue Ash, Ohio
11.2008 - 04.2011
  • Successfully managed 500+ high level projects in 2 years of employment with company
  • Invoiced over 2.2 million dollars in 2 years of employment.
  • Manage many high level and high-profile projects simultaneously.
  • Successfully manage on average 50+ projects simultaneously
  • Lead PM for 900+ IPT phone installation for major Ohio hospital and managed training of hospital staff to learn new phone system before going live.
  • Manage all areas of projects from SOW/AOE creation, third party procurement, scheduling of engineers, project kickoff calls with customers, project timelines, implementation plan creation, project installation, implementation plan sign-off, and customer verification and invoicing.
  • Manage IPT installs, Call Manager upgrades, Cellular antenna installs, Wireless AP installs, IronPort and Firewall installs, Multi site VPN connectivity installs, Major Medical phone and server installs, and DSL and WAN upgrade installs and cutovers.

Store Systems Installation Project Coordinator

Luxottica Retail Mason
, Ohio
06.2005 - 11.2008
  • Project lead for hardware upgrade of over 1500 Sunglass Hut locations to new POS system
  • Project lead for hardware upgrade of over four hundred Pearle Vision locations to new POS system
  • Project lead for hardware upgrade for over 1500 Target, Sears, and BJ’s Optical locations to new POS system
  • In charge of coordinating circuit orders, circuit installations, store wiring, and POS installations for approximately 5000+ locations
  • Work closely with all vendors involved with new stores, relocation, and remodels.
  • Experience with development of SOW’s
  • Developed and worked with Legal dept to validate and sign off on SOWs with multiple vendors.
  • Coordinated electric installation/scheduling and circuit lock downs for approximately 1200 retail locations.
  • In charge of multiple vendors for depot maintenance and maintaining accurate inventory levels for store equipment
  • Developed hardware and network requirements for new and relocating stores based on information from Store Design and field management.
  • Provided second level support to Store Systems Support team on new store, relocation, and remodel activities.
  • Insured that resolutions and issues are documented and communicated to Store Systems Support, Store Design, and vendor.

The Sports Authority, Store Systems Tech
Englewood, CO
04.2003 - 06.2005
  • Lead for I Series installation during Sports Authority and Gart Sports merger as well as company’s Atlanta Distribution Center
  • Project Lead for HR Learning Management System project roll out.
  • Responsible for image configuration and troubleshooting for companies' disaster recovery efforts.
  • Provide level 2 Hardware/Software support and documentation for in house Helpdesk, 400+ retail locations, and third-party vendors.
  • Oversee company’s hardware disaster recovery procedures and initiatives.
  • Proficient with IBM Netfinity systems, IBM Server Raid, IBM I Series machines, IBM cash register systems, 802.11 wireless RF and networking, NCR 7450, 7453, and 7456 registers and related hardware
  • Knowledge of Triversity and IBM 4690 POS software, Windows NT, Server 2000-2003, XP, MS Office, Symantec Ghost, Wave link, Symbol, Avalanche RF software, Win Batch, and Kronos
  • Oversee new store hardware, software, networking, and configuration for installations.
  • Project Lead for vendor training as well as assisting vendors in troubleshooting of new equipment.

POS Level 2 Support/Analyst

FT Lauderdale, FL
04.2001 - 04.2003
  • Provided Level 2 POS support for Helpdesk and over two hundred retail locations
  • Knowledge of IBM Netfinity systems, NCR 7450, 7453, and 7456 registers and related hardware
  • Assisted in testing and roll-out of new Triversity POS software builds to over two hundred stores on both registers and servers
  • Provided operating procedures and documentation for both Helpdesk and store personnel
  • Assisted in new store openings including register and server installation and networking
  • Project Lead/support for outside vendor during software upgrade project in 2001

IT Support Services/, Help

MIS
FT Lauderdale, FL
12.1999 - 04.2001
  • Provided tech support for 198 retail locations as well as corporate office and sister company in Japan.
  • Extensive hardware/software training on AS/400, JDA, QSM, Netfinity, RTS Explorer, Analyzer and Triversity POS
  • Worked closely with POS department on store issues regarding equipment, pricing, sales, and inventory discrepancies.
  • Worked on troubleshooting for store-to-host connectivity failures and register-to-server connectivity.

Intern

Marquette County Prosecutor’s Office
  • Engaged in post-trial questioning of jury members to ascertain reasoning for their final decisions.
  • Calculated statistics from past domestic violence and women’s rights cases for domestic violence handbook for State of Michigan
  • Reviewed case files and sworn statements to determine potential outcomes or sentences.
  • Contributed to jury selection process.
  • Interviewed domestic violence victims.
  • Observed pre-trial hearings.

Education

Bachelor of Science - Business Administration

Northern Michigan University
Marquette, MI
Fall 2020

Bachelor of Science degree - Political Science/Pre-Law, Illustration

Northern Michigan University
1996

Skills

  • TECHNICAL SKILLS
  • Hardware:
  • IBM Netfinity systems, NCR 7450, 7453, and 7456 registers, all PC related hardware including hard drives, network cards, printers, hubs, UPS, Most Cisco Hardware, Most Dell/EMC products, VMware products, Palo Alto Firewalls
  • Software: All Microsoft products, Triversity POS software , Adobe products, Lotus, AS/400, JDA, QSM, Netfinity, RTS Explorer, Analyzer, IBM 4690 POS software, MS Office, Symantec, Ghost, Wave link, Symbol, Avalanche RF software, Win Batch, Citrix, Web Ex, and Kronos, Cisco, Unix, ServiceNow, OpenAir, NetSuite, Okta, O365, Salesforce, Smartsheet, DocuSign
  • Operating Systems: All Windows OS systems, UNIX, Linux
  • Networking Systems: Windows, Novell, Unix, LDOM’s, NAS, SAN
  • Other Skills: Project Management, Software Development, Disaster Recovery, Hardware/Software Testing, New Store Development, Second Level Support, Hardware/Software Implementation, New Store Installations, Personnel Training, Vendor Management, Project Scheduling, Large Scale Rollouts, Storage and Capacity Migrations, VM builds, LDOM builds, SAN and NAS storage builds

Timeline

Sr. Project Manager

Ahead Inc
09.2015 - Current

Technical Support Manager

PCMS Datafit Inc
04.2013 - 09.2015

Obsolescence/Storage Migration Project Manager/GE

Logic Technologies Inc, LTI
02.2012 - 04.2013

Project Manager

Axcess Financial
04.2011 - 01.2012

Project Manager

DPSciences Inc
11.2008 - 04.2011

Store Systems Installation Project Coordinator

Luxottica Retail Mason
06.2005 - 11.2008

The Sports Authority, Store Systems Tech
04.2003 - 06.2005

POS Level 2 Support/Analyst

04.2001 - 04.2003

IT Support Services/, Help

MIS
12.1999 - 04.2001

Intern

Marquette County Prosecutor’s Office

Bachelor of Science - Business Administration

Northern Michigan University

Bachelor of Science degree - Political Science/Pre-Law, Illustration

Northern Michigan University

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Brad Thumudo