BRAD TONKEL
Account Manager/Customer Service
St. Louis,Missouri
Summary
33 years experience in account management, customer service and sales. Effective in working with groups of people from diverse backgrounds in developing strong, efficient teams. Highly motivated and detail oriented; able to work independently, cohesively as part of a unit or in a leadership capacity to accomplish goals.
Overview
30
30
years of professional experience
28
28
years of post-secondary education
Work History
Relocation Management Specialist/Account Manager
UniGroup
St. Louis, MO
12.2016 - Current
- Excelling in the only role in the company to perform as the point-of-contact between the Military Members, other departments, 3rd party vendors, and the Military installations
- Track shipments thru on-line assistance, in-house systems, or contacting transportation agencies via phone and/or email
- Assist Military Members and their families in consulting and coordinating the transportation and delivery of their household goods from origin to destination
- Exceeded in accomplishing tasks both individually and in team situations
- Only Government Team Member to be performing 2 separate and distinct roles simultaneously for a significant period of time
- Actively investigating more efficient ways to better communicate and set expectations with Military Members.
- Consistently volunteering for additional responsibilities and opportunities to assist in training new team members
Contractor
ABINBEV
St. Louis, MO
07.2016 - 12.2016
- Assist Customers via Phone and Email regarding intricate refund processing, nutritional information of the full line of ABinBev, and troubleshooting of the functionality of promotional and purchased items
- Aided additional department in completing outbound calls to regional businesses requesting information and usage concerning a new smartphone application
- Longest tenured Contractor in my hiring group.
Margin Specialist/Key Account Manager
SCOTTRADE INVESTMENTS
St. Louis, MO
05.2010 - 09.2015
- Assisted Branch Office Managers and Assistants in coordinating monetary disbursements from client’s accounts
- Interaction with branches and other departments to assist in assessing client’s needs and concerns with financial market conditions
- Directly provide and compile feedback from branches concerning vigorous system upgrades and overhauls
- Continued observance and practices of detailed Federal Regulations and forwarding that information to the Branch Staff
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
Management Trainee
BANDANA’S BBQ
St. Louis, MO
09.2009 - 05.2010
- Hired for fast track management program due to extensive customer service and food industry experience
- Trained in full back-of-house procedures and safety regulations
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Excelled in every store position and regularly backed up front-line staff.
Service Specialist/Key Account Manager
EDWARD JONES
St. Louis, MO
09.2005 - 06.2008
- Assisted Investment Representatives and Branch Office Assistants with queries regarding client’s ability to borrow against their investment portfolio
- Communicated with Edward Jones branches regarding client’s overdue trades and regulatory deadlines regarding payment
- Actively aided in revamping internal systems for clients in paying off loan balances in their accounts
- Continuously coordinated team efforts with other departments to aid in problem solving and research.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
Cook / Manager
IMO’S PIZZA / TELEGRAPH PIZZA, INC
St. Louis, MO
05.1989 - 09.2004
- Selected for fast-track promotion through proven success at increasingly responsible positions at this selected Imo’s Pizza franchise, to direct day to day operations
- Position involved managing and scheduling a staff of over 30, generating daily sales reports, assessing product preparation, inventory and success and assisted in accounting for $950,000 in annual sales
- Developed daily employee production checklist to improve performance and better motivate staff
- Aided to increase revenue through development and maintenance of customer and vendor relationships and eliminating significant costs stemming from product waste and equipment loss
- Assisted with all customer queries and concerns.
Education
Bachelor of Fine Arts - Theatre / Communications, Theatre Performance
MISSOURI STATE UNIVERSITY
Skills
Managing schedules
Pickups and deliveries
Documentation skills
Assisting customers
Logistics functions
Delivery issues resolution
Timeline
Relocation Management Specialist/Account Manager
UniGroup
12.2016 - Current
Contractor
ABINBEV
07.2016 - 12.2016
Margin Specialist/Key Account Manager
SCOTTRADE INVESTMENTS
05.2010 - 09.2015
Management Trainee
BANDANA’S BBQ
09.2009 - 05.2010
Service Specialist/Key Account Manager
EDWARD JONES
09.2005 - 06.2008
Cook / Manager
IMO’S PIZZA / TELEGRAPH PIZZA, INC
05.1989 - 09.2004
Bachelor of Fine Arts - Theatre / Communications, Theatre Performance
MISSOURI STATE UNIVERSITY