Brad Turner
Bennington,NE
Summary
Dynamic leader with a proven track record in the automobile industry excelling at operations management, team building and excellent guest experiences. Driven to achieve high employee satisfaction results, a profitable dealership in all departments and doing so by communicating with the office and owner in a transparent and consistent basis.
Overview
14
14
years of professional experience
Work History
Loan Originator
Gateway Mortgage
08.2024 - Current
- Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Enhanced customer satisfaction through prompt communication and timely resolution of inquiries and concerns.
- Worked closely with processors and underwriters to expedite the approval of loans while maintaining high-quality standards.
Used Car Director
Baxter Ford
05.2024 - 07.2024
- Enhanced customer satisfaction by streamlining the sales process and providing excellent service throughout transactions.
- Implemented comprehensive training programs for sales staff to improve product knowledge and sales techniques.
- Optimized trade-in evaluation procedures to maximize value for both dealership and customers, improving customer retention rates.
- Fostered a positive work environment that motivated employees to excel in their roles, leading to higher job satisfaction levels amongst staff members.
General Manager
Audi Omaha
05.2016 - 05.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Worked with regional and national leadership to maintain Audi brand standards for sales, service and guest satisfaction.
- Developed and implemented strategies to increase sales and profitability while cultivating strong relationships with clients, staff and the manufacturer to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
GSM/General Manager
Baxter Volkswagen
01.2015 - 05.2016
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
New Car Director
Baxter Ford
11.2010 - 01.2015
- Oversaw the entire new car sales process, ensuring a smooth and efficient customer experience from start to finish.
- Worked closely with the finance department to develop attractive financing options for customers, increasing overall deal profitability and a great guest experience.
- Developed and maintained strong relationships with manufacturers, achieved high customer satisfaction scores and positive vehicle allocations.
Education
Bachelor of Science - Marketing And Management
Midland University
Fremont, NE04-1994
Skills
- Problem-solving Aptitude
- Customer Relations
- Leadership and Team Building
- Competitive Mindset
- Positive Attitude
Accomplishments
Received top awards from the manufacturer (Audi Magna Elite 3 years, Audi Magna Dealership 3 years)
Led the dealership to become the first modern digital retailing store in the region
Oversaw the implementation of ARE (Audi Retail Experience) to become the second dealer in the country to be certified
Timeline
Loan Originator
Gateway Mortgage
08.2024 - Current
Used Car Director
Baxter Ford
05.2024 - 07.2024
General Manager
Audi Omaha
05.2016 - 05.2024
GSM/General Manager
Baxter Volkswagen
01.2015 - 05.2016
New Car Director
Baxter Ford
11.2010 - 01.2015
Bachelor of Science - Marketing And Management
Midland University
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