Brad VanDelinder
Incline Village,NV
Summary
Dynamic customer service professional with a proven track record at PetStation, enhancing client satisfaction through effective problem resolution and relationship building. Skilled in active listening and technical troubleshooting, I consistently identify trends to drive service improvements, ensuring compliance with quality standards and fostering a collaborative team environment.
Overview
2
2
years of professional experience
Work History
Associate Customer Service Representative
PetStation
07.2022 - 11.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with clients, fostering trust and loyalty through personalized assistance.
- Maintained comprehensive knowledge of products and services offered, enabling effective recommendations tailored to individual needs.
- Assisted in developing training materials aimed at improving team performance and consistency in service quality standards.
- Streamlined communication channels for improved team collaboration and efficiency.
- Elevated overall department expertise through regular participation in professional development opportunities within the industry space.
- Identified trends in customer feedback, providing insights for targeted improvements in service delivery processes.
- Mitigated potential conflicts by applying active listening skills and empathetic understanding of client concerns during interactions.
- Conducted thorough research to provide informed solutions, enhancing overall client satisfaction levels.
- Handled escalated customer complaints professionally, ensuring timely resolution while preserving long-term client relationships.
- Ensured compliance with company guidelines regarding data confidentiality when handling sensitive client information during communications or transactions processing purposes.
- Contributed to a positive work environment by supporting colleagues during peak periods or absences as needed.
Education
Diploma - Music
Prospect High School
Saratoga, CASkills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Shipping and receiving
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Money handling
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Computer proficiency
- Data entry
- Product knowledge
- Technical troubleshooting
- Client relations
- Conflict resolution
- Documentation
- Team development
- Shipping procedures
- Quality control
- Follow-up skills
- Staff training
- Payment processing
- De-escalation techniques
- Administrative support
- Prioritization
- Building rapport
- Customer relationship management (CRM)
- Cultural awareness
- Product sales
- Store maintenance
- Dispute resolution
- Order processing
- Sales expertise
- Stress management
- Customer education
- Technical support
- Research
- Product and service solutions
- Staff education and training
- Clerical support
- Multi-line phone talent
- Materials transport
- Product promotion
- Office equipment proficiency
- Brand representation
- Service upselling
- Quality assurance controls
- Retail store support
- Service standard compliance
- Warehousing functions
- Product education
- POS systems expert
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer focus
- Customer inquiries
- POS system operation
- Refund handling
- Inventory management
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Retail merchandising
- Product merchandising
- Drawer management
- Product recommendations
- Attention to detail
- Phone etiquette
- Quality assurance
- Basic math
- Point-of-sale system
- Positive and professional
- Calm demeanor
- Check processing
- Cross-selling
- Telephone management
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Cooperative attitude
- Creative thinking
- Cash handling and management
- Order taking
- Basic mathematics
- Cash register systems
- Product restocking
- Cash register operations
- Employee training
- Customer transactions
- Training and mentoring
- Inventory stocking
- Refunds and exchanges
- Service minded
- Work task prioritization
- Policies and procedures
- POS systems
- Analytical thinking
- Product scanning
- ID verification
- Social perception
- Upselling
- Purchase assistance
- Retail operations
- Price verification
- Credits and refunds
- Store merchandise stocking
- Price identification
- Point of sale operation
- Merchandise packaging
Timeline
Associate Customer Service Representative
PetStation
07.2022 - 11.2024
Diploma - Music
Prospect High School
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