Brad Walters
Daphne,AL
Summary
Seeking an Operator position in which I can bring my interpersonal skills and teamwork attitude to play an integral role in growth while learning all aspects of operations to be a productive team member.
Overview
30
30
years of professional experience
Work History
Chemical Operator
Honeywell/UOP
12.2023 - 05.2025
- Ensured safe working environment by strictly adhering to safety protocols and guidelines during chemical operations.
- Operated chemical processing equipment successfully while adhering to company standards.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Stored, retrieved, mixed, and monitored chemicals used in production process.
Customer Service Supervisor
Merchants Adjustment Service
07.2001 - 11.2023
- Managed a team of customer service representatives to ensure high levels of customer satisfaction.
- Trained and developed team members to enhance their customer service skills and improve overall performance.
- Effectively communicated with customers to address their inquiries, concerns, and complaints in a timely and professional manner.
- Implemented problem-solving strategies to resolve customer issues and ensure a positive experience.
- Monitored and evaluated team performance through regular feedback and coaching sessions.
- Oversaw daily operations to ensure smooth functioning of the customer service department.
- Implemented strategic initiatives to improve customer service processes and enhance efficiency.
- Demonstrated strong leadership skills by motivating and inspiring team members to achieve goals and exceed expectations.
Painter Foreman
Imms Industrial Coatings
01.1995 - 06.2001
- Supervised a team of journey-level painters and temporary help
- Planned and organized work assignments to ensure efficient completion
- Evaluated staff performance to identify areas for improvement and provide feedback
- Completed accurate and timely documentation such as time sheets, accident reports, and work orders
- Created schedules for work to be accomplished, taking into consideration preventive maintenance and emergency conditions
Education
High School -
Faulkner Community College
Skills
- Customer Service
- Product Knowledge
- Batch processing techniques
- Hazardous chemicals
- Continuous improvement mindset
- Operation Monitoring
- Emergency response preparedness
- Process monitoring
- Effective communication
- Chemical processing
- Hand Tools
- Quality Standards
- Performance Reviews
- Customer Care
- Performance Management
- Fork-Lift
- Man-Lift
- Scissor Lift
- Overhead Crane
- Chemical handling proficiency
- Troubleshooting
- Equipment testing
- Inventory management
- Life critical training
- Permit writing
Timeline
Chemical Operator
Honeywell/UOP
12.2023 - 05.2025
Customer Service Supervisor
Merchants Adjustment Service
07.2001 - 11.2023
Painter Foreman
Imms Industrial Coatings
01.1995 - 06.2001
High School -
Faulkner Community College
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